Job Description:

Required Qualifications

• 2+ years of professional experience supporting the configuration and development of ServiceNow
• 1+ year of Business Analysis experience
• Associate's or bachelor's degree in Computer Science, Technology, or related field
• 4+ years of ServiceNow experience.
• Proven experience as an IT professional.
• Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills.
• Able to maintain a high degree of accuracy and confidentiality.
• Desire to learn new technology and continuously grow.
• Experience working in a cross-functional, team-oriented environment with both IT and non-IT partners
• Flexibility to work after hours and on weekends as required
• Flexibility to travel to other offices for training, support, and project work as required
• Related experience in a legal environment is a plus

Preferred Qualifications

• ServiceNow implementer certification(s)
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, customer portal and updates of all other existing solutions requiring revisions
• ServiceNow ITAM Hardware Asset Management and CMDB expertise.
• ServiceNow Strategic Portfolio Management expertise
• Strong oral and written communications skills
• Experience managing vendor relations
• Client presentation development; executive presence
• Ability to produce documentation utilizing the MS Office Suite (including Visio workflow diagrams)
• Experience managing relationships, operating procedures and service level agreements with clients and coworkers
• Customer Relationship Management experience
• Experience in test plan creation and execution, including automated test scripts
• ITIL Foundations or higher level certification
• ITSM expertise.
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
• Excellent time management skills.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Washington, DC 20006: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have solid experience supporting the configuration and development of ServiceNow?
• Do you have experience in ServiceNow Strategic Portfolio Management?
• Do you have experience with ServiceNow ITAM Hardware Asset Management and CMDB?
• Do you have ServiceNow implementer certification?
• Do you have Associate's or bachelor's degree in Computer Science, Technology, or related field?
• Are you a US Citizen or Green Card Holder ?

Experience:

• Business Analysis: 1 year (Preferred)
• ServiceNow: 5 years (Preferred)

Work Location: Hybrid remote in Washington, DC 20006

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