ServiceNow Product Owner Job at Ally Financial
General information
Career area
Technology
Work Location(s)
500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC
Remote?
No
Ref #
14494
Posted Date
Thursday, January 5, 2023
Working time
Full-time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.
We are seeking a ServiceNow Product Owner who is passionate about solving business through innovation and engineering practices and will play a key role in Ally’s Enterprise Technology transformation. You will manage the ServiceNow platform, overseeing significant technology delivery projects that meet business needs and satisfy risk and operational requirements of the Tech organization.
This ServiceNow Product Owner will identify and resolve complex technical, operational, risk management, and organizational challenges for Enterprise Technology. The right candidate will be able to leverage emerging technologies and automation to improve business efficiencies, enhance speed-to-market of solution delivery, and support business and enterprise transformation and optimization.
The Work Itself
- Own the strategy and execution for maximizing Ally’s investment in the ServiceNow platform
- Oversee the planning, design, engineering, testing and deployment of platform enhancement and improvement projects in conjunction with a variety of resources and processes
- Leads in the development and implementation of technological roadmaps and ensures alignment with the overall Technology strategic plan
- Serve as a trusted adviser to technology leaders and business stakeholders, ensuring services meet their needs, and respond with agility to address changing business priorities
- Develop departmental plans, including business, financial, production and/or organizational priorities based on technology and focuses on long-term operations planning and performance, and broader business objectives and priorities
- Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members
- Adapt plans to meet service and/or operational challenges. Identifies and resolves technical, operational, risk management, and organizational challenges.
- Collaborate with a wide range of stakeholders across Ally lines of business, both cross-function and cross-business, and influence the direction and success of Enterprise Technology
- Maintain appropriate Risk Profile, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with internal Risk and Audit teams ensure risk is identified and mitigated appropriately.
The Skills You Bring
- Demonstrated technical acumen; elevated knowledge of ServiceNow capabilities and offerings
- Ability to navigate technology, architectural and software development considerations at a high-level
- Experience working in an agile environment, with teams building and supporting operational, risk and business processes
- Proven ability to deploy and sustain technology solutions
- 5+ years of experience in the Banking or Financial Service industries with experience in ServiceNow
- Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and technology strategies employed to continually meet the demands of the Ally business and regulators
- Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions
- Executive level communications skills, including strong facilitation/presentation skills and experience negotiating with vendors for relevant products and services
- Ability to lead projects of significant complexity and risk exposure, particularly with enterprise-wide implications
- Ability to exercise judgment in solving technical, operational, and organizational challenges in the context of complex business objectives and priorities
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging
110,000
Experienced
145,000
Expert
180,000
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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