The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill a Services Coordinator Supervisor (Human Service Coordinator II) position located in the Southeast Region at the Cape & Islands Area Office.

The Supervisor provides direct supervision to 6 - 8 Human Service Coordinator I (HSC I), including assigning cases as needed, providing support to HSC I’s for crisis management, conflict resolution, facilitating Individual Service Plan (ISP) development, Meditech and Home and Community Services Information System (HCSIS) management, and the coordination of supports for the individuals supported. The Supervisor will also be responsible for training of new HSC I as well as assisting in covering vacant HSC I positions.

Duties and Responsibilities: (these duties are a general summary and not all inclusive.)

• Ensure each component of the ISP process and/or contracted services are completed for each individual receiving support from the Departments per DDS practices and regulations.
• Respond to urgent requests and complete routine referrals to area programs and services for individuals.
• Provide support and consultation to local area provider agencies, family members, including assisting Service Coordinators to facilitate cooperative communication and resolution to critical issues.
• Participate in provider meetings, planning for services and is part of the Area Office Management Team as well as sitting on the Risk Management Committee.
• Work with the Area Director and Assistant Area Director to maintain automated data systems including compiling specific statistics as needed, in addition to managing related projects within the Area Office.
• The Supervisor will be a member of the Area’s Massachusetts Comprehensive Assessment Profile (Masscap) Team, performing assessments to inform the Area Director regarding the prioritization process of services.

PREFERRED QUALIFICATIONS:

• Experience working with individuals Intellectually disabled, families, guardians, providers, and other stakeholders within the DDS community.
• Good interpersonal skills
• Good computer skills and familiarity with the Meditech program and the Home and Community Services Information System (HCSIS).
• Competency in basic computer skills (word processing, data base management, and e-mail).
• Strong supervisory experience in a clinical capacity.

Agency Requirements:

• Must be at least eighteen (18) years of age.
• Must possess current and valid Class D Motor Vehicle Operator's License.

SCHEDULE Information:

• Full-time – 37.5-hour weekly position - 1st shift (Day Shift)
• Monday through Friday 8:45 am to 5:00 pm
• Days off – Saturday and Sunday

About the Department of Developmental Services:

The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
• https://www.mass.gov/lists/dds-fingerprint-background-checks

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For help logging into/resetting your MassCareers profile, call the Employment Service Center at 617-979-8500 for assistance.

For questions concerning the information in this requisition please contact the Human Resources' Field Office at 508-866-8803.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.