Founded in 1967, Central City Hospitality House is a progressive, community-based organization located in San Francisco’s Tenderloin neighborhood that provides opportunities and resources for personal growth and self-determination to homeless people and neighborhood residents. Our mission is to build community strength by advocating policies and rendering services that foster self-sufficiency and cultural enrichment. We use a peer-based approach and encourage participation from our constituents on various levels of decision-making and service-delivery. All programs provide a range of individual support, community resources, and employment and housing opportunities to help residents rebuild their lives, celebrate creativity, achieve stability, and strengthen community connection.

Hospitality House has six integrated programs at five locations in our core neighborhoods. The Tenderloin Self-Help Center and Sixth Street Self-Help Center are two behavioral health-based community centers that provide emergency and support services, benefits advocacy, housing referrals and access to individual therapy using a low-threshold, peer-based, self-help model. Together, these centers reach thousands of community residents every year. The Shelter Program is a small men’s dormitory that provides basic emergency shelter as well as one-on-one case management. The Community Arts Program is the City’s only free fine arts studio for low-income artists offering skills workshops for artists to hone their talents, open studio hours, ceramics, silk-screening, and other classes, with gallery & exhibition space for artists to sell their work – and keep 100% of the proceeds. The Community Building Program includes weekly support groups, volunteer opportunities, civic engagement activities, and the Healing, Organizing & Leadership Development Program, featuring trauma-informed healing and activism for community residents. The Employment Program offers job readiness and barrier removal services, job training resources, and vocational assessment, and job fairs and placement assistance through two neighborhood-based resource centers.

SUBMIT RESUME & COVER LETTER

POSITION DESCRIPTION:

Under the supervision of the Program Manager and/or Shift Coordinator, Peer Service Advocates will provide crisis intervention and peer counseling to motivate Shelter In Place hotel residents to engage in services, reduce harm, and improve their physical, emotional, and economic health. Peer Service Advocates will staff program activities and assure the safety and comfort of residents in their care. They will be responsible for coordinating and tracking residents’ status through the citywide CHANGES system and will follow all procedures required by this system. There will be a high level of expectation placed on respectful, compassionate, culturally-competent, attentive treatment of community residents to ensure the health and safety of everyone in the Shelter-In-Place hotel.

QUALIFICATIONS:

• Bilingual in English/Spanish is required.
• Minimum two years’ peer counseling experience, particularly working with diverse constituencies or a BA/BS degree combined with related experience.
• Previous personal and/or lived experience with poverty, homelessness, mental illness, and/or substance use issues.
• Ability and skill to develop rapport with community members/residents and to motivate them to participate in services and activities by utilizing the principles of harm reduction.
• Ability to network with community partners.
• Demonstrated ability to actively engage people experiencing homelessness, active drug use, mental illness, and other barriers to stability and health utilizing harm reduction and self-help principles. Ability to work compassionately with those who may have difficulty engaging with more traditional services.
• Ability to effectively resolve conflicts among community members and to de-escalate tense situations.
• Ability to work professionally and ethically in a team setting, and able to maintain a high degree of confidentiality.
• Demonstrate aptitude for documentation, time management, and organizational skills.
• Excellent interpersonal communication and active listening skills
• Willingness to attend staff meetings and trainings that are not during regular shift hours.
• Commitment to personal & professional development.

Job Type: Full-time

Pay: $51,980.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• San Francisco, CA 94102: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The schedule for this position is 12am to 8am Tuesday to Saturday. Does the graveyard shift work for you? Please describe your standards for attendance and punctuality. How do you make sure you are holding a consistent standard?
• What is your experience working with participants facing challenges related to poverty, homelessness, mental health and substance use?

Work Location: In person

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