JOB DESCRIPTION

SHELTER ATTENDANT

GENERAL DESCRIPTION:

The Shelter Attendant is a collaborative supporter and a member of the Shelter Attendant Team with the

objective to support the mission of Rowan Helping Ministries and the guests served by assisting the guests

with all of their needs while establishing and maintaining an environment for guests that is consistent with

agency values. General duties include completing intakes, answering the telephone, distributing guest

mail, monitoring client activities, maintaining safety and security through completing safety searches and

monitoring the camera system, and light housekeeping. The schedule for this position is shift-based.

However, the hours should be flexible to meet the needs of the position and/or the Shelter program. This
position reports to the Shelter Operations Manager.

DUTIES/RESPONSIBILITIES:

• Provide consistent coverage for assigned shifts, working within the team and independently to

• Monitor and supervise shelter and guests – assist guests of the shelter with needs and questions

• Receive new guests, complete intake paperwork, and orient new guests to Rowan Helping

• Administer breathalyzer and security/safety searches every time a guest enters the Shelter

• Perform scheduled safety checks for transitional and permanent supportive housing.

• Enforce Expectations for Shelter Guests and follow staff Standard Practices.

• Perform general administrative functions such as noting in the documentation log, answering

information and referrals for those who need other resources.

• Help clients resolve any issues as they may arise.

• Help volunteers with questions or issues when necessary.

• Wash/Fold linens, towels, and guests’ clothes.

• Provide crisis intervention as needed, including determining when it is necessary to involve

• Maintain written and oral communication of incidents in accordance with standard practices.

• Report any problems to the Shelter Operations Manager.

• Attend staff meetings and participate in activities designated by the Shelter Operations

• Establish and maintain effective working relationship with volunteers, guests, staff, community

• Perform other duties as assigned by the Shelter Operations Manager, Director of Client

QUALIFICATIONS, EXPERIENCE AND ABILITIES:

• Believe in the core values of Rowan Helping Ministries and be driven by the mission of the

• High School Diploma or GED required.

• Two years’ experience working in Human Services. Preference given to someone who has worked

issues, substance abuse, and those living with poverty.

• Ability to establish and maintain professional boundaries with clients.

• Ability and willingness to perform light housekeeping and occasional lifting up to 25 pounds

• Knowledge of community resources in Rowan County and surrounding areas.

• Ability to work independently or in a team.

• Demonstrate a positive attitude, self-motivation, organization, and resourcefulness while

to assist where/when needed.

• Ability to negotiate different personalities and work under competing priorities.

• Ability to assess emergency situations and respond effectively.

• Excellent written and verbal skills in the English language. Bilingual English-Spanish preferred.

• Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well.

• Must be prompt and dependable.