Job purpose

• Provide leadership and assist in the effort to manage and maintain the efficiency, professionalism, and profitability of the service department.
• Provide direct supervision of the service technicians.
• Ensure that the customer’s needs are met.
• Maintain high standards for quality repairs in the service department.
• Interacts with the Assistant Service Manager, Service Consultants, warranty administrators, parts personnel, and technicians.

Duties and responsibilities

• Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage.
• Provide service topics to Assistant Service Manager to hold monthly toolbox meetings.
• Assist with shop compliance and safety.
• Review customer’s work requests and consult with customer on additional work needed and/or additional work recommended.
• Secure customer’s authorization for any additional work required. Document the customer contact on the repair order.
• Maintain an up-to-date knowledge of product changes, bulletins and other pertinent information and share information during monthly tool box meetings.
• Disseminate information to all technicians concerning product changes, product updates, observed failure patterns, departmental repair issues, safety issues and any other information that will make a technician more productive and better able to perform his/her job duties in an efficient and professional manner.
• Help technicians diagnose failures and suggest possible repair procedures. Direct and provide instruction on technician’s repair procedures when needed.
• Provide direction and instruction to inexperienced technicians as needed.
• Supervise technician’s work for accuracy and efficiency.
• Monitor repair progress on all jobs to ensure completion within the prescribed time allotment.
• Inspect or road test trucks to insure complete and correct repair of each customer concern. Sign off on each repair order operation as inspection is completed.
• Review cause and correction information on repair order operations as the technicians complete each individual job.
• Determine specialty tool requirements and repair needs and facilitate the purchase and/or repair.
• Inform Service Manager of potential problem areas and/or customer concerns.
• Provide direction to technicians on facility housekeeping.
• Perform other duties as assigned.

#INDAJ

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)