Raymond West is looking for a Shop Rental Lead to join our winning team! The Rental Lead technician is expected to accomplish a minimal amount of paperwork and is expected to maintain an acceptable level of productivity. The Rental Lead Technician will be responsible for overseeing the productivity, safety, and quality of the designated Rental technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• See that the designated technicians are on the job during normal working hours and that they are "on-time" at their assigned work areas.
• Aid and coordinate support for their assigned technicians having difficulties with a particular job.
• Work in conjunction with the Shop/Rental Supervisor in handling Rental technicians and customer concerns.
• Ensure all Rental/Demo equipment is ready for delivery on date due.
• Address all issues/problems that arise as a result of requests made by Rental office personnel.
• Coordinate necessary overtime.
• Handle customer, technician and customer service concerns in conjunction with the Shop/Rental Supervisor.
• Responsible for the appearance of the assigned technicians' work areas.
• Determines work procedures, prepares work schedules, and expedites work flow.
• Maintains harmony among workers and resolves grievances.
• Corresponds with the various factories on technical problems concerning equipment that RHSI sells and services.
• Conduct safety inspections and enforce safe work practices in the shop areas.
• Participate in monthly safety committee meetings.
• Perform other specific duties and projects as assigned by the Shop/Rental Supervisor or Manager.
• The Rental Lead Tech is expected to lead by example.

SUPERVISORY RESPONSIBILITIES

Directly supervises 5 to 8 employees in the shop. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include planning, assigning, and directing work and addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Able to exhibit professional behavior at all times.
• Willing to follow mandates and procedures of the Shop/Rental Service Department.
• Self starter.
• Able to deal with customers on a face to face basis.
• Willing to work overtime when necessary.
• Maintain a sound working relationship with technicians and fellow workers.
• Possess good organizational skills.
• Able to work with other supervisors within and without the Rental Department.
• Must pass all available certificates appropriate to the position.
• Sound working knowledge of basic D.C. electricity, basic A.C. electricity, SCR, simple guide and internal combustion engines.
• Sound working knowledge of hydraulic systems.
• Sound mechanical abilities.
• Willing to work on and train on any and all equipment that RHSI, Inc. sells and services.
• Able to organize efficiently.
• Able to conduct training sessions and conferences.
• Must maintain a clean, neat and professional appearance.
• Able to work in conjunction with other departments as needed.
• Maintain a professional attitude in all matters.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self development and training.
• Willing to assume more responsibility as required.
• Willing to comply with the employee handbook.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). Minimum of 5 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• $19.00-$27.00