Shuttle Driver - Embassy Suites San Antonio Airport Job at Zachry Hospitality
ABOUT US
At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
BENEFITS:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
JOB PURPOSE:
To transport guests in a prompt, friendly and courteous manner using safe driving practices to and from the airport and within a three mile radius of the hotel. The Shuttle Driver will oversee our guests experience by providing courteous and professional service during their entire stay. Will provide advice, directions, luggage assistance for all guest arrivals/departures.
ESSENTIAL FUNCTIONS:
- Greets guests immediately with warm hospitable welcome using a clear and courteous speaking voice; retrieves guest items from van.
- Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items inside the hotel and introduces them to the Guest Service Agent.
- Responds immediately to customer inquiries regarding hotel features, services, and assistance.
- Provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions.
- Clearly communicates the features, and services of the hotel facilities.
- Cleans and polishes carts and other equipment used in the department.
- Answers phones and provides information as needed.
- Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest.
- Other duties as assigned.
EDUCATION:
High school graduate or equivalent preferred.
EXPERIENCE:
No prior experience required.
LICENSES/CERTIFICATES:
Clear valid Texas Driver s License required.
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