Smartphone/PC Tech needed for busy Cell Phone/PC Repair shop

Since its inception in 2009, uBreakiFix (now Asurion Tech & Repair) has grown to more than 700 stores across the U.S. and we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with cell phone components and computer hardware? Well then come join one of the largest and most reputable smartphone repair companies in the U.S.

We're expanding our Geneva location and we need future leaders to start now, learn the UBIF way, and become the repair experts and leaders we will soon need. We also sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. Commission is offered with some of the services and items sold and starting pay will be adjusted based on prior technical experience.

About Us:

The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its best price guarantee and no hassle 360-day repair guarantee.

uBreakiFix handles everything from smartphones, game consoles, PCs, tablets, and everything in between. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A laptop that just won't charge? A Mac that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality -- all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution.

Our direct partnerships with companies like Samsung, Google, Asurion, and others offer us the ability to do warranty work for original equipment manufacturers and corporations and creates engaging and unique repair experiences for technicians.

Job Title: Repair Technician

Job Location:

* 1096 Commons Dr, Geneva, IL 60134

Contact Information:

Store Email: geneva ( @ ) ubreakifix.com

Store Phone: (630) 402-0171

Job Purpose: Perform required daily activities which may include but not limited to inventory management, processing returns and buybacks. In addition you are responsible help manage employees while also while helping serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction

Basic Qualifications-

* Outstanding customer service skills

* Excellent technical, problem solving, and analytical skills

* Exceptional organizational skills

* Strong written and oral communication skills

* Work well in team environment

* Ability to work flexible hours, including weekends and holidays

* High school diploma or GED equivalent

* Pass background and drug test

Preferred Qualifications-

* A+ Certification
* Experience repairing electronics, smartphones, PC/Macs, and game consoles
* Technical degree or certification in Electronics or Consumer Electronics
* Previous experience working at retail electronics store
* Previous experience working directly with customer service issues

Tasks and Responsibilities-

* Diagnose, troubleshoot and repair devices
* Explain complex technical issues to customers in a non-technical, simple to understand manner
* Provide repair and replacement estimates to customers
* Ensure that all repairs meet or exceed uBreakiFix quality standards
* Greet customers in a friendly manner and maintain a positive work environment
* Answer phone calls to the store with a professional, courteous and friendly demeanor
* Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
* Keep track of all devices and inventory while safeguarding all store stock
* Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
* Maintain the cleanliness and professional appearance of the store

Work Location:

• One location but occasionally will need to travel to our Wheaton location if they need help.

Work Remotely

• No

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
To keep our employees safe we provide gloves, masks, hand sanitizer, and other safety products along with changes to the work flow that reduce contact and exposure between customers and technicians.

Education:

• High school or equivalent (Required)

Experience:

• PC & MAC Software/Hardware troubleshooting: 1 year (Preferred)
• Cell Phone/Tablet Repair: 1 year (Preferred)
• Retail Customer Service: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: One location

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