The Social Operations Manager is responsible for the overall success of the social operations team and the role they play in the social media department. Social operations ensures our client’s social media presence is maintained with accurate, up-to-date information and best reflects the client’s company goals. This role requires someone who can think on their feet with little to no supervision, and implements strategies to respond to current issues as well as comes up with preventative measures.

Employees of TypoDuctions are eligible for paid time off, paid holidays off, and our benefits package which includes 401k, dental, vision and life insurance!

***Applicants must be based out of NY, FL, IL, GA, TX, MS, SC or NJ only.***

Responsibilities:

• Manage all of the social media operations team members and their efforts within the social media department
• Oversee the Reputation Management process from an operations perspective
• Create and research new innovative ways to improve current processes
• Overcome technical obstacles with creative solutions
• Ensure immediate support is provided to all social media team members as it pertains to social operations
• Fearlessly lead your team to success through proactive and efficient communication
• Foster an environment of accountability and excellence within your team
• Maintain a can-do and solution-oriented mindset to troubleshoot inevitable daily obstacles and overcome technical glitches with a positive spirit
• Respond to client items timely and efficiently
• Strive for technical excellence, anticipating and avoiding mistakes, and taking ownership of your work and deadlines
• Maintaining a task list with no overdue tasks; ensure the social operations team accomplishes this as well
• Manage the new client onboarding process
• Responsible for Social Media Optimization (SMO) by ensuring clients, content creators and other members of the social media team get the most out of their social media presence goals
• Manage the department within the company’s budget; constantly seek alternative ways to decrease cost of operations per account
• Create, review and analyze progress reports of accounts; collaborate with management to develop new success strategies
• Lead by example by following company guidelines and standard operating procedures
• Create and update the social operations SOPs as applicable with management
• Collaborate with other departments in the company as needed
• Generating new and innovative ways to expand and improve the company’s offerings

Qualifications:

• Minimum 3 years of recent experience in social operations management
• Must have a comprehensive knowledge of third-party social media tools and supporting software (Facebook, Instagram, LinkedIn, Twitter, YouTube, Tik Tok)
• Must possess extensive knowledge of how to troubleshoot operational and technical issues with social media platforms; Mastery of Hootsuite, Sprout Social, G-Suite, Google My Business, and a variety of project management softwares
• Must be comfortable with new software/platforms the dept. will work within as social media is always evolving
• Must have at least 1 year of experience working with a digital marketig agency
• Minimum 3 years of experience in a similar capacity
• Minimum 2 years of experience managing a large group of people and being their direct report
• Excellent verbal and written communication skills
• Good comfort level interacting with high-profile clients and industry professionals
• Ability to manage time properly, meet deadlines and deliver timely/efficient results
• Able to present information concisely and accurately, with keen attention to detail
• Ability to do most of their work independently

Additional Information:

• Hours are Monday - Friday 9am - 5pm EST
• ***Applicants must be based out of NY, FL, IL, GA, TX, MS, SC or NJ only.***

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift

Experience:

• Social media management: 3 years (Required)
• knowledge of social media tools (Facebook, Instagram, etc.): 3 years (Required)
• troubleshooting technical issues with social media platforms: 3 years (Required)
• directly managing a large team: 2 years (Required)
• working within a digital marketing agency: 1 year (Required)

Work Location: Remote

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