JOB REQUIREMENTS

• Software installation and support, point of sale support, problem solving.
• Proficient with remote desktop software implementation and troubleshooting
• Proficient with ticketing systems (Zendesk, Confluence, Atlassian etc.…)
• Proficient with MS Office tools (Excel, Word, Outlook, etc.)
• Remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing, and adding to a knowledge base.
• Strong aptitude to learn quickly, both technical and business processes, with accurate listening skills
• Excellent written and verbal communication skills in English
• Genuine and compassionate customer service skills
• Functional and demonstrable knowledge of Windows system configuration.
• Functional knowledge of TCP/IP networking.
• Comfortable working in a team environment while both asking and answering questions.

JOB DESCRIPTION

• Maintain client confidentiality and exhibit an exceptionally high level of professionalism on the phone, in messaging channels and through email correspondence.
• Fully troubleshoot the end user’s issues while guiding them through the process of updating and testing security patches on terminals, workstations and servers.
• Learn new practices, protocols and troubleshooting techniques for a wide variety of related software and hardware systems through the review of technical documentation.
• Assist other team members with learning new concepts and troubleshooting issues in a friendly and supportive environment.

Requirements

• Expected travel ~10%
• Associates Degree or bachelor’s degree in computer science, Information Science, Mathematics, MIS, or related discipline
• Experience ability to navigate point-of-sale software (Oracle Opera, Micros Point of Sale, NCR Aloha)
• 2 - 4 years equivalent work experience which may include third party interface programming help desk support, technical troubleshooting, point of sale support, problem solving, software installation and support
• Some travel may be required
• Proficient with web-based tools (Zendesk, Confluence, Atlassian etc.)
• Proficient with MS Office tools (Excel, Word, Outlook, etc.)
• Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing, and adding to a knowledge base.
• Strong aptitude to learn quickly, both technical and business processes
• Strong and accurate listening skills
• Patience and understanding
• Excellent written and verbal communication skills in English
• Experience in payments processing or financial service
• Experience ability to navigate point-of-sale software: NCR Aloha and/or Micros (Oracle) POS Interface Troubleshooting*
• Associates Degree or Bachelor’s Degree in Computer Science, Information Science, Mathematics, MIS, or related discipline
• 2 years of experience working in an IT support environment with emphasis on remote system access OR experience installing, configuring & testing complex computer software suites.
• Must be able to pass a background check and drug test

Job Types: Full-time

Pay: $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: Remote

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Have you ever deployed new software on an Aloha or Micros system?
• Do you have experience analyzing, troubleshooting and reconfiguration of software?
• Do you have experience implementing point of sale software?

Education:

• Associate (Required)

Experience:

• Micros POS: 2 years (Required)
• Aloha POS: 2 years (Required)
• POS Technical Support: 2 years (Required)

Work Location: Remote

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.