Software Installation Specialist Job at 1stMILE, LLC
We are looking for our next Part-Time Software Installation Specialist!
Our team is the driving force behind complete customer satisfaction, product adoption, and client retention. You’ll be responsible for completing software updates for current clients and ensuring they understand the products and services they are signed up for.
What You’ll Do
Software Installation Specialists have one goal – Successfully Complete Installations of our 1stMILE Software
- Connect with scheduled clients via phone and remote desktop applications
- Update their existing 1stMILE Software to include our latest integrations.
- Offer training of new software
- Become a 1stMILE evangelist
- Meet / exceed all client contact and product adoption goals
- Be a great co-worker
Who We Are
1stMILE is a fast-growing software company based in Redmond; focused on providing integrated revenue generating solutions and consumer driven financing in the automotive repair marketplace. We have more than 8,000 clients using our 1stMILE software to increase their revenue via our finance, loyalty, and payment tools.
What You Need
A positive attitude and a drive to achieve top results
- Strong software, IT, and technical skills
- Background in IT Support
- A desire to help clients (even when it is difficult)
- Ability to navigate search engines, CRM, Excel, and other basic computer functions
- Strong qualification skills, the ability to actively listen, seek information, ask questions and solve problems.
What We Offer
- A great community with amazing people
- Salary Range $19 - $30/hr, hiring range $19 - $23/hr
- A path & place to grow your career
- Training and mentorship to help you succeed
- 401K
- PTO accrual
- Remote working
Qualifications:
- 1-2 years of telephone customer service / IT experience or an Undergraduate degree
- Experience with ticketing/CRM systems
- Experience supporting software and hardware products preferred
- The ability to actively listen, seek information, ask questions and solve problems
- Excellent time management and customer service skills
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