At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

Modernizing Medicine is hiring a Software Training Consultant to train physicians and their staff on EMA Orthopedics, our revolutionary EMR software, and ModMed PM. This is a great opportunity for an experienced Medical Assistant to leverage their clinical expertise and move into the exciting world of Medical Software.

You may be a good fit for our Software Training Consultant position IF…

• You have more than two years experience working in a Orthopedic medical practice (required)
• You possess a passion for innovative solutions within Healthcare IT.
• You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations.
• You are flexible - you will have to accommodate the priorities of clients and travel and be flexible about managing your time.
• You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.

Your Role:

• Train clients on the use of the features and functions of the service.
• Establish rapport; gain and maintain credibility with diverse audiences.
• Reporting software improvements and enhancements to software engineers.
• Help our clients adopt best practices in using our solution to manage their practice.
• You must be technically savvy with the ability to easily learn a new software.
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
• Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
• Manages the client training schedule, the workflow of the practice and coordinating with project managers and administrators to properly execute the training to all staff.
• Collaborate with the Training, Support, and Product departments to address training materials, programs and client launch practices.
• Record details of client feedback through the training process.
• Responsible for contributing to the creation of training resource material.
• Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

• 2+ years experience in software training, implementation and/or relevant medical practice experience.
• Demonstrates good problem-solving skills and effective decision-making abilities.
• Possesses excellent written and verbal communication skills.
• Empathetic communicator with a consultative approach - able to see things from other person's point of view.
• Ability to work independently as well as part of the training team.
• Positive and personable attitude with a customer service focus.
• Professional, patient and balanced approach to handling difficult customer situations.
• Able to establish and maintain effective communication and relationships with customers and teammates.
• Takes initiative in goal fulfillment and deadlines.
• Excellent time management and organizational skills.
• Basic knowledge of Apple products including Mac, iPad and iPhone.
• Ability to easily learn new software.
• Ability to provide some off-hours training and support, including occasional weekends.
• Ability to travel 75-90% including weekends.
• Detail-oriented.

Modernizing Medicine Benefit Highlights:

• Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
• Employee Resource Groups
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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