About Tint:
At Tint, we believe any company should be able to protect its customers from the inherent risks of using its product or service. We empower tech platforms to increase conversions and generate new revenue streams by embedding protection. We help companies such as Deel, Outdoorsy, Guesty, Neighbor, CitizenShipper, and Riders Share, among others, unlock the growth of their core business and improve profitability with protection products.
Tint provides expert services and innovative technology to build, launch, and manage protection programs leveraging our simple API and no-code app. To date, we've helped millions of users get peace of mind.
We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, Pioneer Fund, and angels such as Vikram Pandit (former CEO Citigroup) and founders/CEOs of Oscar Health, Sun Microsystems, Zuora, Gusto, Kin, Turo, Mercury, Wepay, Ramp, amongst others.
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About the Role
As a Mid-Level Solution Engineer, you guide our customers to the best solution to interface with our platform. From gathering their unique requirements to launching their protection program, you bring your technical expertise and your deep knowledge of our platform to fulfill all our customers' needs.
You analyze all the different implementation alternatives and are able to choose the best one, based on your analytical skills. As part of an asynchronous and fully distributed team, you also document internally all the taken decisions, with the pros and cons of each of them. That would ensure the team is fully synchronized.
Your collaboration doesn't stop at the program launch. Once deployed to production, you ensure the maintenance and evolution of the program, in close collaboration with the customers' Program Managers (in charge of all the non-technical aspects of the programs). You provide all the technical insights required to answer efficiently all our customers' requests.
Owning your customers' programs, you are also the main interlocutor in case of a business production incident (either on Tint's side or on the customer's side). You are the one figuring out the best mitigation strategy and the fix to deploy. You communicate with the customers to track the progress of the resolution.
You are eager to learn and willing to share your knowledge with the team. For instance, you could write internal and/or external documentation, peer program with your teammates, or give quality code reviews. Sharing knowledge is indeed one of the core pillars of our engineering culture.
You also contribute to the Solution Engineers team's success by improving your team's efficiency. Either by providing detailed feedback or by sharing relevant tech intelligence, you strive to improve the existing processes.
You contribute to the Solution Engineers team's growth. You participate in the recruitment process through candidates' evaluation. And you accompany the new recruits into productivity by becoming their onboarding buddy.
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Requirements

• At least 3 years of experience as a Software Engineer (using either Node or Python),
• At least 1 year in a customer-facing position (support, sales or solution engineering, etc.)
• Strong analytical mind, with the ability to explain the reasoning behind the decisions
• Fast learner to ramp up quickly on new technologies and processes
• Ability to execute on a set of given requirements (including light ambiguity)
• Desire to mentor younger Solution Engineers and help them grow
• High empathy to deeply understand our customers' requirements
• Excellent written and oral English communication
• Willingness to roll up your sleeves in a fast-paced startup environment
• Working during US time zone office hours
• Good fit for remote working

Resources

• Product Overview and Demo
• Engineering Culture at Tint
• January 2023 Tint Mexico Retreat pictures
• Series A announcement

We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves.
Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.

Job Type: Full-time

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