Who We Are

• At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.

What We Do

• Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.
• We have more than 300 associates and multiple offices throughout the country. Our portfolio includes iconic household brands and manufactures such as Kind, Beyond Meat, Green Giant, Ghirardelli, Godiva, Tootsie Roll, and more. In case you were wondering, yes – our headquarters in Schaumburg, IL does have a “chocolate room.

Overview of the Role

• The Customer Service & Order Management Specialist role provides excellent, timely, accurate, and professional customer service to clients and internal sales departments. The role requires strong email communication skills and administrative/ data entry skills.
• Hybrid position - 3 days in-office and 2 days remote; must be local to Rowlett, TX

What You’ll do at C.A. Carlin

• Handle incoming orders and input into order entry system
• Review orders for accuracy and completion
• Assist customers/clients with questions or problems on their orders
• Maintain necessary data within order entry system to ensure efficient processing
• Work on variety of web-based client systems

What You Should Bring to the Table

• Must have Microsoft Excel experience including spreadsheet development and the ability to create simple formulas and sort data
• Flexible with excellent customer service and communication skills
• Problem solver with strong analytical skills
• Ability to work well under pressure
• Organized and detail oriented
• Great data entry skills
• Accuracy in your work with a high level attention to detail
  
• Ability to work as part of a team as well as independently

You Will Stand Out if You Have

• Prior experience with a broker/manufacturer
• Previous GenWeb experience

Perks

• Up to 26 days of PTO, accrual with tenure
• 11 paid company holidays per year
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)

Come As You Are

• C.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.