Sr Branch Manager Job at Controlled Products Systems Group
CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving, and professionalism are all supplementary factors to your success in these fast paced, dynamic positions
This is a management role within the CPSG Branch function. A successful incumbent is expected to (i) Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; identify and implement strategies in which to expand branch’s market share through regular sales efforts of both their own efforts and those of their direct reports; maintain customer relationships through continuous outreach, and (ii) Manage branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions; routinely assess processes and procedures and emerging tools/resources to optimize branch operations. Requires 7+ years experience in a high volume warehouse environment; 5+ years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software and a minimum of a Bachelor's degree or equivalent experience.
Sr. Supervisor, Branch Operations Responsibilities:
- Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach
- Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions
- Coordinate efforts of branch personnel through on-going communications to ensure clarity on processes, policies and procedures; maintain associate relations through department meetings, on-going interaction; monitor/report associate morale
- Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met; ensure company equipment is utilized and functioning properly to reduce safety risks
- Ensure availability to planned stocking levels by working with CPSG's purchasing team. Recognize, monitor, and provide timely resolutions to problems with inventory accuracy, obsolescence, and excess stock; maintain accuracy of inventory counts through a regular cycle count program
- Oversee purchasing office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials
- Ensure a clean safe working environment and adherence to all established company safety rules and regulations
- Responsible for providing accurate reporting and documentation and implementing revisions related to CPSG's Standards and Operating Procedures
- Provide training on methods and use of equipment used in handling, storing, maintaining, and shipping stock; communicate changes to employees of company processes and procedures
- Coordinate vendor training seminars and other events held on site
- Protect CPSG’s reputation by keeping information confidential
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
- Contribute to the team effort by accomplishing related results and participating on projects as needed
Sr. Supervisor, Branch Operations Qualifications:
- Bachelor's degree or equivalent experience
- 7 years experience in a high volume warehouse environment; 5 years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software
- Understanding of Microsoft Office Suite
- Valid driver’s license
- Preferred Qualifications Forklift certification; IDEA certification;, Prior people management experience
The pay range for this position is $70600-
$110,350
; salary base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
Share our immediate openings with your circle of friends, business Associates and family members. We have awesome opportunities.
We offer a full complement of employee benefits including: health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO. To learn more about our culture, watch this three-minute video to learn more:
https://youtu.be/PSHci9refuo
Controlled Products Systems Group, a subsidiary of Chamberlain Group company, is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence
Recruiting@Chamberlain.com
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.
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