Come join our growing team here at Integer in Salem, VA. Are you looking for a long-term career with growth potential?

The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals, and client software. Provides direct support to office, manufacturing, and engineering environments in person, over the phone and via e-mail to local and remote associates. Participates in the development of IT support processes, tools, and documentation for company.

Accountabilities & Responsibilities:

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Provides support for client computing hardware and software.
• Builds, configures and deploys desktops, laptops and related peripherals
• Troubleshoots and resolves issues by utilizing Standard Operating Procedures
• Provides technical guidance and training to internal associates
• Provides outstanding service to our Associates and always exceed their expectations.
• Provides after hours support as needed for responsible site(s)
• Follows redeployment and disposal processes.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization’s Service Level Agreements and high customer satisfaction ratings.
• Performs server administrative tasks and assists in developing server backup procedures.
• Leads/assists in the development and execution of key IT projects.
• Performs User Administration functions if required.
• Assists in the development of client Hardware & Software standards and procedures.
• Provides guidance and training to less experienced Service Delivery and Service Desk associates.
• Performs other duties as required.

Education & Experience:

• Minimum Education:

• Associate degree required. Bachelor’s preferred.
• Related certifications preferred: MOS, MCTS, A+, ACMT and ITIL V3.

• Minimum Experience:

• 5 years of experience with an associate degree supporting the areas outlined in the technical requirements above. 3-5 years of experience with a bachelor’s degree.
• Experience supporting manufacturing and engineering companies preferred.

Knowledge and Skills:

• Special Skills:

• Strong interpersonal skills, communicate effectively with people at all levels of the organization and have experience creating polished, comprehensive documentation. Practiced, logical approach to technical problem solving. Capable and willing to adapt to rapid changes. Ability to work from a ticket queue, prioritize well and manage time. Work effectively with local and remote team members. Communicate effectively with people of different backgrounds and levels of technical capability. Positive, customer support- focused attitude.

• Specialized Knowledge:

• Direct experience working with Intel-based, Windows server and storage technologies under the direction of Level 3 analysts.
• Strong understanding of wired and wireless LAN network concepts, general understanding of WAN concepts
• Vendor Management experience

• Other:

• Infrequent domestic travel, up to 10% of the time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• IT support: 3 years (Required)

Work Location: In person

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