SR. STORAGE CLOUD ENGINEER

CHICAGO, IL

Ascend Technologies (https://teamascend.com/) is one of Chicago's fastest growing IT Managed Service Providers. We help clients make IT investments with confidence and support their team with a dedicated, trusted staff committed to excellence. Our team (of over 300) are growing together because we focus on success for our clients, and each other.

As a Sr. Storage Cloud Engineer, provide escalated support and operational maintenance for our client storage and backup environments. This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology.

If you are inspired by the opportunity to join us, please read on and apply below.

Your day-to-day as a Sr. Storage Cloud Engineer

• Resolve complex problems with little or no guidance. Independently research and promote specialized technical solutions.
• Analyze complex hardware and software issues associated with backup-related technologies, including Veeam, Datto and CommVault.
• Analyze, design, test, document, and implement solutions for continuous data availability, integrity, backup and protection.
• Define and specify architecture protocols and functional requirements and specifications for storage and backup components.
• Demonstrate domain knowledge in storage, data management and data protection technologies and be able apply the knowledge of these methodologies to the storage, protection, retention, reclamation, and disaster recovery.
• Report on performance and capacities and make allocation recommendations based on trending.
• Participate in capacity planning and performance discussions and assist in development and execution of disaster recovery exercises.
• Assess the storage and backup solutions in use by our current installed-base customers.
• Evaluate customer needs based on applications requirements, current capacity and growth trends, to help determine a course of action for customer projects.
• Work closely with external vendors and other personnel in order to optimize and facilitate the best solution to meet the needs of the business.
• Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution.
• Excellent planning, interpersonal and problem solving are required.
• Excellent communication skills, including verbal, written and presentation are necessary

How You Will Excel:

• Excellent organizational, verbal and written communication skills
• A passion for technology, problem-solving, and customer service
• Efficiently manage multiple tasks
• Contribute in a fast-paced, team-oriented environment
• Possess strong problem solving and analytical skills
• Exhibit excellent leadership, communication, interpersonal and organization skills
• Exhibit mentorship capabilities for junior members of the team
• Upbeat, friendly, motivated and ready to help contribute to our team and the needs of our clients.

Your Skills & Experience:

• Preferred years of experience and education: Bachelor's Degree
• 4+ years of Backup and Storage Engineering experience
• Knowledge of Veeam, Datto, Commvault and similar backup technologies
• Familiarity with storage systems such as Synology, QNAP, Netapp and similar systems
• Experience working with cloud storage technologies such as Azure blobs and AWS buckets
• Experience with Enterprise data protection and disaster recovery solution, and understand Enterprise application data management requirements
• Vendor certifications for above technologies preferred
• Experience managing multiple technology projects simultaneously
• Demonstrated ability to work under pressure and in environments dealing with ambiguity

This is a full-time position. We provide our team a generous benefits package. We offer medical (Aetna), dental, vision, life & disability insurance, flexible spending accounts, voluntary accident and illness coverage, legal services, and 401k w/employer match. Ascend also extends a flexible time off policy to provide employees a healthy balance of life's demands.

Ascend Technologies is an equal opportunity employer. We believe prosperity is driven by the diversity of our employees. We celebrate authenticity and provide a safe and inclusive environment for all. We look forward to reviewing your application and thank you so much for your interest.

Thank you,

Ascend Technologies Recruiting Team

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