Sr User Support Technician

**IMPORTANT** You MUST apply on the Kyrene School District website to be considered for this position.

https://www.applitrack.com/kyrene/onlineapp/default.aspx?Category=Technology&AppliTrackJobId=6518&AppliTrackLayoutMode=detail&AppliTrackViewPosting=1

Position Type:

Information Technology/Sr User Support Technician

Location:
Ben Furlong Education Center - District Office

Description:
Providing technical assistance in the repair, maintenance and installation of computer hardware and software, either on the phone (Technical Assistance Center – TAC Line/Help Desk) or in person (traveling to school sites in school district vehicle). Ability to diagnose/repair complex computer issues through sound and proven trouble shooting skills.

Duties might also include: maintaining and troubleshooting problems with various District software systems, inputting calls into a database, performing, previewing and evaluating new software and programs, taking part in committee meetings, setting up and assisting with school technology projects, performing inventory checks and orderings parts and service materials.

Class Specification: Sr. User Support Technician

Job Summary: Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions either face to face or over the telephone and via email to troubleshoot issues. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Replacing computer components/parts as required. Providing support, including procedural documentation. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications and hardware. Setting up new users’ accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion (or referral to third parties, if appropriate). Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals.

Qualifications: Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with Windows based hardware and software issues. Proficient in Internet and Office related applications such as E-Mail clients, Web Browsers and MSOffice Applications. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Experience trouble shooting Windows operating systems/networks. Experience imaging high volume of desktop and laptop machines at one time. Experience trouble shooting classroom type A/V systems (Projectors, Smart Boards, DocCams, etc) Preferred: A+ Certification. Application must hold and/or obtain a valid fingerprint clearance card.

Salary: B22T $22.11-$24.03/hr DOE (plus benefits, ACA and vacation time)

**IMPORTANT** You MUST apply on the Kyrene School District website to be considered for this position. https://www.applitrack.com/kyrene/onlineapp/default.aspx?Category=Technology&AppliTrackJobId=6518&AppliTrackLayoutMode=detail&AppliTrackViewPosting=1

Work Remotely

• No

Job Type: Full-time

Pay: $22.11 - $24.03 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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