POSITION SUMMARY

Monitor the warranty performance for each YNCA supplied carline in the field through customer databases such as AWS-Ford, WIS-Chrysler, Gart-GM. Analyze data internally using our internal database or via externally database. Through in-depth data analysis, identify top issues, summarize findings into reporting matrices, and distribute to applicable internal and external program teams.

DUTIES & RESPONSIBILITIES

· Create standardized monthly reports for each program team and specialized reports for uniquely driven initiatives.

· Provide historical warranty data for new vehicle programs and obtain in-plant repair data.

· Provide field support for dealership visitations, and analyze field returns and teardowns while documenting and reporting out on the results.

· Generate GQRS (W) concerns for warranty returns and propose corrective actions for warranty issues to program team via BEAMS.

· Provide durability analysis reports on high mileage fleet to program team.

· Contact repair dealers to identify root cause of significant issues.

· Coordinate the correction of system issues and improvement efforts with the database supplier (Ubiquiti) to ensure proper functionality.

· Support management with data, charts, graphs, etc. for business unit reviews.

· Ensure data is collected, analyzed and corrective actions implemented for metrics according to the Metric Tracking System.

· Assist as required with group initiatives, objectives, communications, metrics, and customer deliverables.

· Provide current and historical warranty performance analysis to design engineering for DFMEA/DVP&R incorporation and resolution.

· Identify safety related warranty issues (report to program team).

· Lead warranty review meetings with the internal program teams and customers.

· Identify and define financial impact related to customer warranty recovery program.

· Verify accuracy, clarify performance/financial impact, and monitor potential monetary impact associated with Warranty Sharing agreements.

· Maintain Warranty related process flows and procedures.

· Lead disposition of material retrieved from customer warranty return centers and respond accordingly. (Returned Product analysis procedure)

· Conduct wiring system function and vehicle interface analysis to support customer claim investigation and resolution.

MINIMUM REQUIREMENTS

Degree Requirements:

Bachelor’s Degree in quality engineering or related field preferred

Previous Experience:

10 years of project and systems experience in automotive EDS

Experience in warranty preferred

Travel Requirements:

As required

On Call Requirements:

As required

Physical Requirements:

Office position – primarily sedentary. Reasonable accommodations may be made to enable an individual with disability to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Work Location: In person

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