Beverage Steward

Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers’ expectations. Working knowledge of the department functions and maintains adequate amount of inventory.

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions and special orders.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction.
• Enhancing the customers shopping experience by recommending wines, beers, spirits (If applicable) and food and beverage pairing. Establishing and developing customer relations by educating them on wine, beer, and spirits (If applicable).
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Develops and organizes unique customer tasting and sampling events by making the connection between beverages and cheese, meat, seafood, appetizers, entrees, and desserts.
• Builds beer and wine displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Implements effective promotional and seasonal displays. Assists with coordinating grocery sales promotions.
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained.
• Ability to follow and maintain department standards and requirements.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Responsible for ensuring proper code dating for all products within the department are being enforced.
• Assists with physical inventory taken 2-3 times a year.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Orders, stocks, and rotates product.
• Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in back room, the Beer and Wine Department and displays in and around the store.
• Controls shrink and cost.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, handheld electronic ordering devices, scissors, knives, and safety cutters.
• Performs receiving duties including breaking downloads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records.
• Accurately completes maintains and monitor daily log sheet, sales and labor and other required paperwork and logs.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws and federal and state regulations.
• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment, and display area, including code date compliance as required.
• Operates computer software and electronic ordering devices to order product.
• Complies with company grooming standards and dress code.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:

• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor regarding customers and co-workers.
• Requires a good understanding of overall company practices and Grocery Department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates telephone, pallet jack, hand truck, knives, scissors, and safety cutters. Utilizes cleaning supplies and equipment.
• Operates computer software and electronic ordering devices to order, receive and price product.
• May be required to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

WORK ENVIRONMENT

• Generally, works in a temperature-controlled environment. Frequent exposure to refrigerated conditions and items at or around 35°.

Job Type: Full-time

Pay: $10.80 - $17.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75206: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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