Job highlights

Qualifications

Manages Work Processes

Business Acumen

Collaborates

Leading by Example

Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner

Ability to perform basic math calculations commonly used in retail environments

Ability to use all Store equipment, including PDTs, registers, and PC as required

Ability to spend up to 100% of working time standing, walking, and moving throughout the Store

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop

Ability to occasionally push, pull and lift more than 25 pounds

Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies

Certain assignments may require other qualifications and skills

Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds
Responsibilities

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation

The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require

The Associate may be requested to perform additional tasks in specific situations if the performance of these tasks will help achieve our Customer service and operational goals

Understands that safety is the number one priority and practices safe behaviors in everything they do

Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone

Maintains clutter-free, clear egress to emergency exits

Immediately corrects or reports any unsafe conditions or practices to Store Leadership

Recognizes fellow Associates using Company recognition programs

Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions politely and knowledgeably

Greets all Customers by making eye contact, smiling, and saying "hello" throughout the Store as well as saying "thank you" with every register transaction

Provides prompt and efficient responses to Customers at all times

Responds to Customer Service calls immediately

Handles all Customer issues courteously and helpfully, calling a member of the Store Leadership when needed

Represents and supports the Company brand at all times

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms to help maintain merchandise, customer, and Team areas

Maintains a professional appearance and adheres to the Company's dress code at all times

Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards

Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers

Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards

As a representative of Ross Inc. demonstrates integrity and honesty in all interactions with Associates and Customers

Safeguards confidential information, cash and credit card information, and merchandise

Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals

Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures

Maintains a high level of awareness and accuracy when handling bankable tenders

Demonstrates a sense of urgency to efficiently perform their role

Maximizes productivity by executing all Store best practices and minimizing steps and touches in their workflow

Communicates Effectively

Ensures Accountability & Execution
Full description
Morning Stock Associate

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross , inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!

General Purpose:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations if the performance of these tasks will help achieve our Customer service and operational goals.

Essential Functions:

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter-free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions politely and knowledgeably. Greets all Customers by making eye contact, smiling, and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues courteously and helpfully, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms to help maintain merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer, and Team areas.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc. demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their workflow.

Competencies:

• Manages Work Processes.
• Business Acumen.
• Plans, Aligns & Prioritizes.
• Builds Talent.
• Collaborates.
• Leading by Example.
• Communicates Effectively.
• Ensures Accountability & Execution.

Qualifications And Special Skills Required:

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic math calculations commonly used in retail environments.

Physical Requirements/ADA:

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving throughout the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to