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Store Supervisor Job at Northgate Resorts Jellystone Park

Northgate Resorts Jellystone Park Glen, NH 03838

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Store Supervisor is responsible for supervising the daily directives of our camp store department. This is a full-time position and reports to the Sales and Marketing Manager.
DUTIES & RESPONSIBILITIES
  • Administrative Duties
    • Assists with the research and identification of vendors and merchandise for store
    • Assists in checking in merchandise and entering into the POS promptly
    • Completes required reports on a timely basis
    • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
    • Conducts daily stand up meetings with store staff to prioritize the day and facilitates feedback from staff members
    • Participates in the recruitment process and selection of talent for the store department
    • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
  • Daily Duties
    • Supervises and motivates a team of store clerks
    • Ensures store is clean, neat, organized, and well-stocked
    • Orders and maintains an inventory of store merchandise in an organized and efficient manner
    • Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
  • Other Essential Duties
    • Collaborates with park and home office departments
    • Coordinates and oversee various projects from start to finish
    • Responds to guest inquiries using the company’s service recovery guidelines
    • Utilizes and learns the reservation system for daily planning
    • Participates in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
  • Customer service experience required
  • Experience in hospitality and leadership preferred
QUALIFICATIONS/REQUIREMENTS
  • Basic computer skills
  • Strong organizational, motivational, and leadership skills
  • Excellent communication, customer service, and problem-solving skills
  • Strong attention to detail, speed, and accuracy
  • Ability to multi-task and work in a fast-paced environment
  • Strong work ethic and a positive attitude
  • Required to work nights, weekends, and holidays
  • Work with minimal supervision
ESSENTIAL PHYSICAL DEMANDS
  • Able to lift up to 50 lbs
  • Must be able to remain in a stationary position
  • Regularly move throughout the store
  • Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
  • Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



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