SUMMARY DESCRIPTION: The Office of Student Support Case Coordinator will be the primary institutional point person for students in need of social service resources. They will conduct assessments, and refer students to community resources, and organizations in the community. They will assist students with emotional, social, and academic challenges, whether they originate on campus or at home, referring them to the community, county, and state resources. Ensuring the overall well-being of students and support to improve student persistence and degree completion, including coordination of on-campus resources for students, including but not limited to, the campus food pantry. This position also oversees any student workers or interns assisting with food pantry operations.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Assist and respond to the Office of Student Support form submissions, emails, phone calls, and walk-in traffic regarding the information on community, county, and state social service resources
• Conduct initial assessments of students' situations to determine needs and goals
• Meet one-to-one with students in need of assistance for intake appointments for support services.
• Maintain accurate, comprehensive, confidential, and up-to-date notes/records within the OSS database, file scanning, and provide reports on department data as requested.
• Coordinate and maintain ongoing contact with community and state providers for the continual care of students.
• Provide oversight for campus-based food pantry, including but not limited to scheduling and supervision of student employees, and oversight of inventory.
• Research and advocate for appropriate public assistance resources for students.
• Provide crisis intervention as needed.
• Assist the department with the promotion of awareness of social services and resource initiatives within the college community.
• Serve on appropriate committees and provide action or information on relevant agenda items.
• Work a flexible schedule, maintain consistent scheduled office hours, and accommodate student and college appointments at campus locations. Hours may fluctuate based on the college calendar and student needs.
• Other duties as assigned.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

MINIMUM QUALIFICATIONS:

Education Required:

Bachelor's degree

Education Preferred:

• Three to Five (3-5) years of experience, or the equivalent, in one or more of the following areas: Social Work, Social Services, Case Management, Human Services, or Community Outreach
• Master’s degree.

Skills/Abilities /Knowledge /Other Requirements:

• Knowledge and expertise of Social Services resources, the Board of Social Services, community agencies for students in need, and working with individuals who have mental health, disabilities, or a coexisting diagnosis.
• Highly organized and detailed oriented in regards to note keeping and documentation
• Knowledge of how to refer students to county and state resources.
• Must be able to operate in compliance with confidentiality requirements.
• Demonstrated ability to respond in an appropriate and timely manner to inquiries (students, faculty, staff, community), work with a team and independently.
• A commitment to serve as an advocate for students who are in crisis, homeless, struggling with food insecurity, and other needs.
• Ability to communicate effectively regarding referrals, on or off-campus.
• Active listening, strong interpersonal skills, compassion, time management, organizational skills, and critical thinking.
• Excellent customer services, verbal and written communication, and computer skills.
• Extensive experience with document management and case notes
• Proficient with technology, computers and with Google Docs, Microsoft Office Suite (Word, Excel, PowerPoint), WebEx, email software, and database systems

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

EMPLOYEE GROUP: Special Projects