Supply Chain Order Fulfillment Manager Job at Microsoft
Microsoft’s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.
Supply Chain Operations Management (SCOM) organization within CSCP manages manufacturing operations and fulfilment with the external supply chain partners. Well-defined and executed sourcing and supply chain management strategies ensures predictable on-time performance, optimized for cost, prevents urgent unplanned investments and provides accurate, timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy supply chain professional to help build create sustainable advantage through supply chain.
Responsibilities
Reporting to the Tier 1 Supply Chain and Operations Director this role is the key connecting link between our System Integrators (suppliers) and our Customers (Capacity Planning, CPE and DC Ops teams) and responsible for managing the SI integration facilities from an execution perspective. Relying heavily on Customer Service fulfillment metrics and establishing key performance indicators (milestones, work-back schedules, Cycle time, throughput) this role will take an order fulfillment focused view holding key internal MSFT functions responsible for their deliverables to our supply base and hold our System Integrators (Suppliers) accountable for timely and defect-free server delivery, by driving proactive communication and root-causes resolution to problem areas.
The individual filling this role will:
- Supplier Integrator Facing Role: Act as the face of the SCOM organization to our partners / Engineering Groups to understand customer delivery requirements and develop/implement strategies in support of those business needs. Role will routinely interact with Sr. Management teams both internal within the Supply Chain and MS Business Groups
- Customer Service Fulfillment metrics monitoring: Coordinate and Communicate internal and external messaging on changes to demand delivery, updates, and impact, through strong customer fulfillment metrics monitoring. Responsible for Server Order Book management (Date change management, Demand prioritization and supply allocation assessments)
- High Focus on Order Fulfillment activities to help develop Supplier operational/ production processes and transform those processes into System Engineering tools, continuously focusing on automating transactional functions, resulting in on time, defect free capacity to our customers
- Develop and drive Microsoft Internal and external key performance Indicators and metrics. Including, SLA monitoring, on-time delivery, Purchase Order Milestone Adherence, order promising, critical order management and risk analysis
- Develop and drive Microsoft Internal and external key performance Indicators and metrics. Including, SLA monitoring, on-time delivery, Purchase Order Milestone Adherence, order promising, critical order management and risk analysis. Present KPIs to the monthly executive meetings
- Achieve delivery performance targets as developed to support business needs, while consistently evaluating opportunities and supporting process updates to enhance supply chain performance
- Manage supply base engagement process, including supplier operational review meetings, metrics, improvement plans and issue resolution
- Manage and communicate tradeoffs between our supplier and business needs within Microsoft
- Responsible for managing continuous improvements and process initiatives in parallel to day-to-day business operations
Qualifications
Required Qualifications:
Bachelor's degree in Ops/Industrial/Manufacturing engineering, Business, or equivalent experience in related fields- 5+ years' supplier management experience in an Electronics, or high-volume supply chain and or applicable Manufacturing/Hardware production environment
Preferred Qualifications:
10+ years' supplier management experience in an Electronics, or high-volume supply chain and or applicable Manufacturing / Hardware production environment- Experience with the use of MRP in manufacturing/supply chain environment
- Lean-6 sigma black/green belt, PMP, Kaizen, CPIM/CSCP certification, or relevant project and process experience preferred
- Excellent communication, problem solving skills - ability to manage competing priorities, set clear expectations, collaborate, identify objectives, develop and deliver feedback in written, oral, and presentation formats for partner teams, and senior executive management
- Strong Project Management skills involving multiple global System Integrators and Internal partners. High comfort with handling multiple ongoing priorities and escalations. Strong customer-focus and attention to detail
- Capable of performing complex data analysis to identify problems or opportunities to improve supply chain performance
- Skilled in Customer Relationship building, and Cross-functional collaboration opportunities
- Strong skills and knowledge in root cause analysis/problem solving and the ability to implement and drive corrective actions and efficiencies (ability to hold people accountable, and drive closure)
- Ability to work well in ambiguous situations, and deal effectively with conflicting priorities and changes
- Support organization‐wide projects to improve delivery, reliability, and agility; leveraging others effectively to support internal business team goals
- MS/MBA preferred
- Proficient in Power BI, Excel, Power Point, SQL, Access
- Ability to travel up to 15-25%, including internationally
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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