Job Position: Supply Chain Risk Manager

Overall Description of Duties
The manager will act as an internal investigator/facilitator, working across multiple departments dealing with uncertainty in supply chain, transformations, delivery, and customer demand. This role will verify end-to-end operational process completeness and accuracy in the Supply Chain ensuring protection of revenue through investigation and verification of potential risks and claims.

Duties and Responsibilities

• Identify and determine risks and causes of revenue leakage within the supply chain, primarily relating to logistics
• Develop KPI’s and data reporting tools surrounding lost revenue and risk exposures
• Ensure that business performance is measured, analyzed, explained, and understood through the delivery of KPI’s
• Develop a strategy for mitigating risks and implement a plan for execution
• Identify potential areas of development in the current processes and work streams, working with relevant departments to provide timely solutions
• Perform investigative tasks to uncover root causes relating to claims of overages, shortages, damages, and returns (OSDR) with both inbound and outbound shipments
• Work with vendors, carriers, and customers to identify a MUTUALLY acceptable process for receiving practices to ensure it is fair and equitable
• Manage, track and report On Time in Full scores, working with brokers and customers to validate and minimize OTIF penalties
• Design and implement OTIF controls and goals to ensure the highest achievable performance on customer shipments
• Work alongside Logistics, Customer Service, Finance and Operational Excellence teams to achieve company OTIF goals
• Other duties as assigned

Qualifications and Experience

• Bachelor’s degree preferred. Extensive experience in a related position will be considered in lieu of a degree
• Willingness to challenge existing practices bring forward solutions to improve supply chain/logistics performance
• Excellent communicator with a logical and innovative approach to problem solving
• Ability to analyze sequence of events and draw conclusions from fact gathering and investigations
• Strong negotiating and influential communication skills with the ability to achieve resolutions
• Proven ability to audit complex processes to identify business issues that can be turned into positive financial opportunities
• Strong work ethic and dynamic and enthusiastic to drive performance
• Strong skills in Microsoft Office Suite, including Excel, Word and Power Point
• Relevant qualifications in project management and experience managing projects and cross functional teams
• Understand the logistics landscape and core supply chain fundamentals

Competencies & Personal Attributes

• Ability to negotiate and influence at a senior level and management of expectations appropriately
• Excellent interpersonal, planning, and organizational skills

• Customer focused AND solution focused
• Exceptional self-motivation, energy, and drive
• Team player with the desire to push change through the business
• Ability to cope with rapid changes in work schedules and manage workload

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 2 years (Preferred)
• Supply chain: 4 years (Preferred)

Work Location: One location

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