This recruitment is open until filled and may close at any time. To be considered with the next pull of applicants, apply now!

The City of Paso Robles is excited to announce the search for our next Support Services Manager. This is a key hands-on leadership position within the Police Department responsible for managing the operations of the Dispatch and Records Divisions. The successful candidate will be an open, approachable, and results-oriented professional who will build and maintain strong working relationships within the department, across the organization, and with local community partners.

The Community
El Paso de Robles, or "The Pass of the Oaks," is located halfway between San Francisco and Los Angeles, in San Luis Obispo County. Paso Robles is surrounded by scenic rolling hills and California’s premier wine regions and is only 27 miles from beautiful beaches. This thriving community of over 30,000 actively engaged residents possesses the benefits of a suburban-rural community while retaining a small-town feel. With over 200 wineries nearby and a bustling downtown with a variety of excellent restaurants and specialty retail, Paso Robles is fast becoming one of the most desirable places to live, work, and play.

Paso Robles has a long history of agriculture and hospitality resulting in a strong work ethic and an enjoyable quality of life. Once hailed as the “Almond Capital of the World”, Paso Robles is now known for top quality food, wine, beer, distilled spirits, and an annual calendar filled with events that celebrate everything from wine to pioneers to classic cars. Paso Robles has been honored by the national media, including Country Living’s “10 Best Small Towns in America”; Travel and Leisure Magazine’s “Best Small Towns to Retire to in America”; the Today Show’s “Top Summer Destination for 2021”; a New York Times “Must Visit Region”; Sunset Magazine’s “Best Travel Spots for 2021”; and Wine Enthusiast Magazine’s “Wine Region of the Year”.

The City understands the importance of business development and works hard to attract commerce in a diverse array of industries. The economic outlook for Paso Robles continues to be strong. The housing market is robust and offers a wide array of housing choices including new neighborhoods, houses with acreage, infill, and charming Victorian homes, with a median home price of about $634,500. Paso Robles also has excellent schools, both public and private. Approximately half an hour away is the nationally ranked Cal Poly State University in San Luis Obispo, and within the city of Paso Robles is Cuesta College, North County Campus.

The Organization
The City was incorporated in 1889 as a general law City that operates under the Council-Manager form of government with a general population of 31,176 as of January 1, 2022. The governing body consists of a five-member City Council and, beginning in 2020, the City is now divided into four voting districts, each district represented by one City Councilmember residing in that district; the Mayor’s position remains at-large. The voters also elect one City Treasurer at-large. All six elected positions are non-partisan. The City Manager, appointed by the City Council, is the Chief Executive Officer, and is empowered to appoint all non-elected employees, except for the City Attorney.

The City has a total annual budget of $147.15 million for fiscal year 2022/2023, and a total of 276.34 FTEs across the departments of: Administrative Services, City Manager’s Office, Community Development, Community Services, Fire and Emergency Services, Police, Public Works, and Utilities. The Police Department is currently budgeted 79.41 FTEs, 55 of which are sworn. Currently, the Records Division is comprised of 3.47 Administrative Assistants, and the Dispatch Division is comprised of a Dispatch Supervisor and 10 Dispatchers.

In November 2020, the voters of Paso Robles approved Measure J-20, a one percent supplemental sales tax beginning on April 1, 2021 and ending on March 31, 2033. It has the potential to generate approximately $10 million each year in sales tax revenues. The main priorities for this revenue are fire and emergency services, police services, and street repair and maintenance.

Typical Duties

• Plan, organize, and direct the operations of the police records and dispatch divisions
• Prepare, plan, and coordinate projects with regard to public safety communications, records management, and other public safety support services programs
• Develop and implement goals, objectives, and policies to improve the efficiency and effectiveness of departmental services
• Serve as project manager on the design, selection, implementation, and administration of information management systems related to public safety such as the City’s new Computer Aided Dispatch (CAD) and Records Management System (RMS); work with and oversee related vendors and consultants
• Participate in the development, implementation, and monitoring of annual departmental budget; prepares reports and recommendations concerning proposed city activities and their financial and/or staffing impact on the City and the department
• Serve as and perform the duties of Custodian of Records for the Police Department
• Conduct complex studies pertaining to a variety of administrative and operational needs and prepare corresponding written reports
• Effectively mentor staff, establish performance expectations and a plan for career development, evaluate work methods, and hold staff accountable while also fostering a culture of mutual respect, diversity, inclusion, and continuous improvement
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations
• Coordinate the Police Department records destruction process in conjunction with the City Clerk
• Receive, respond to, and/or assign subpoenas and public records requests while ensuring compliance with applicable laws and statutes
• Coordinate assigned police activities with those of other units, divisions, City departments, and other outside agencies and organizations
• Prepare, review, and present detailed staff reports to City Council
• May perform dispatcher duties on an as needed basis to ensure continuous departmental operations
• Perform other related duties as required or assigned

Employment Standards & Special Requirements

Knowledge of:

• Methods of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures
• Public safety federal, state, and local laws, codes, and regulations
• Principles and practices of classifying, indexing, processing, filing, retrieving, and controlling a large volume of police records and reports
• Law enforcement theory, principles, and practices and their application to a wide variety of services and programs
• Use tact, initiative, prudence and independent judgment within general policy, procedural, and legal guidelines
• Principles, codes, regulations, and laws governing records management and California Law Enforcement Telecommunication Systems (CLETS)
• California Public Records Act laws relating to criminal records and appropriate case law regarding records requests
• Principles and practices for police dispatch services, including computer aided dispatch and related emergency systems
• Techniques for handling and solving concerns presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone
• State, federal, and department regulations governing the dissemination of police records and reports
• Principles and practices of budget development, administration, and accountability
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors

*
Ability to:*

• Select, train, review, coordinate, mentor, evaluate assigned staff
• Assist in developing and implementing goals, objectives, policies, procedures, work standards
• Perform complex, analytical, and legal research work and analysis
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Prepare clear and concise administrative reports
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
• Prepare and administer budgets
• Develop comprehensive plans to meet future department needs
• Interpret, apply, and make decisions in accordance with applicable federal, state, and local policies, laws, and regulations as well as departmental policies and procedures
• Maintain a high level of confidentiality of records
• Demonstrate strong internal and external customer service skills
• Establish and maintain effective working relationships with those contacted in the course of work

Education and Experience
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to graduation from a four-year college or university with major course work in a related field, and a minimum of seven years of increasingly responsible experience in a related field.

Additional experience as outlined above may be substituted on a year-for-year basis for the educational requirement up to a maximum of two years.

Special Requirements
Must possess CPR, First Aid, and POST Public Safety Dispatcher Supervisor certifications. Must also possess a valid California Class C driver license and have a satisfactory driving record.

Selection Procedure & Application Process

This recruitment is open until filled and may close at any time. To be considered with the next pull of applicants, apply now!

This is a confidential recruitment and will be handled accordingly throughout the various stages of the process. Candidates should be aware that references will not be contacted until mutual interest has been established. Applications received by the filing date will be reviewed for accuracy, completeness, and job-related qualifications.

A limited number of persons whose applications clearly demonstrate they most closely meet the requirements may be invited to participate in the selection process, which may be any combination of written, oral, and/or performance exams. All statements made in the application materials are subject to verification. False statements will be cause for disqualification or discharge. Appointment is subject to successfully passing a pre-employment physical, psychological exam, polygraph, background check, and criminal history check. Before starting work, applicants must present documentation of their identity, authorization to work in the United States, and a DMV driving record.

City of Paso Robles participates in E-Verify (more information can be found atwww.PRCity.com/HR). Following appointment, a twelve-month probationary period may be required as the final phase of the appointment process. The email address you provide on the City application will be the primary means of communication the City will use to contact you regarding your application and this recruitment. If you have questions regarding the application process, please contact Human Resources at (805) 227-7234, or by email atJobs@PRCity.com.
All persons employed by the City of Paso Robles are designated as "disaster service workers" as defined in the California Government Code section 3100 and 3101.
The City of Paso Robles is an equal opportunity employer. Women, minorities, and individuals with disabilities are encouraged to apply.
The provisions of this bulletin do not constitute a contract.

Job Type: Full-time

Pay: $97,008.08 - $123,229.08 per year

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