Position Summary

Reporting to the Director, Information Technology, the Systems Administrator is responsible for identifying, researching and resolving technical problems with the server and network infrastructure as well as providing Level 1 Help Desk support. The Systems Administrator will also assist with analyzing technology needs, managing voice and data communication, LAN and WAN including server architecture, storage requirements, 3rd party service level monitoring, Microsoft Suite, network, firewall, Phone System and application security.

Position Responsibilities

• Administers, designs, specifies, configures, installs and manages the organization IT infrastructure including virtualization, network hardware, printers, ISP’s, servers, applications, network devices, and other IT equipment.
• Ensures architecture is secure and in compliance with industry standards.
• Maintains a technical understanding of all aspects of Office 365, AD, PowerBi, SharePoint and other components of the Office and Microsoft 365 services.
• Assists management with researching, analyzing, designing, proposing and delivering solutions that are appropriate with best practices and align with business requirements.
• Review and make recommendations on existing platforms for continuous improvement, enhance and resolve performance issues associated with software and system architecture.
• Identify and validate business value of new and emerging trends and technologies to support the overall enterprise business architecture.
• Provide technical expertise and troubleshooting for issues that disrupt critical business process and provides analysis on required remediation that addresses root cause.
• Creates and maintains documentation, architectural diagrams, system standards and SOPs for existing and new systems.
• Analyze and resolve end user hardware and software computer problems in a timely fashion.
• Assist with managing security solutions, including firewall, anti-virus, and intrusion detection systems.
• Assist with installation, upgrades, configuration, maintenance, and troubleshooting of all network hardware and equipment, including routers, switches, hubs, Email, print servers and UPSs.
• Manage telecommunication systems, servers, including e-mail, print and backup servers and their associated operating systems and software.
• Administer and maintain end user accounts, permissions, access rights and security for systems and network.
• All other duties as assigned.

Position Qualifications/Requirements

• Bachelor’s Degree or equivalent working experience.
• Experience with OneDrive, SharePoint, and Microsoft Teams
• Strong writing, communication, and interpersonal skills
• 3+ years of experience in Information Technology
• Understanding of industry practices and procedures as it applies to technical support.
• Strong knowledge of Windows OS and MS Office products (Active Directory, DNS, IIS, etc.)
• Experience working both independently and, in a team-oriented, collaborative environment.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Proven analytical and problem-solving abilities.
• Knowledge of Cisco Switches and Firewalls, backup appliances, Server hardware
• Demonstrate and practice GFS core values.
• Limited travel may be required 10-15%