POSITION SUMMARY
The Systems Analyst will design, maintain, and update software applications while analyzing all informational requirements, develop software specifications, and enforce software standards. This position will also have the responsibility of our data librarian and will demonstrate highly effective communication, analytical and problem-solving skills to maximize the benefit of information technology investments.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Activities include but are not limited to the following:

• Works to maintain operational up-time and maximize the capabilities of technology to streamline operations.
• Analyzes the effectiveness and efficiency of existing software systems and develops strategies for improving or further leveraging systems.
• Acts as Systems Administrator for internal software applications used.
• Supports on-boarding of new hires by preparing necessary access, as well as providing initial IT usage and process training.
• Supports employees as first-level contact with day-to-day software questions and needs.
• Works directly with all levels of management and key stakeholders and develops end-user friendly reporting solutions for applications.
• Assists in the planning, design, development and deployment of new applications and enhancements to existing applications.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of applications.
• Develops and maintains relationships with external IT vendors and service providers.
• Conducts end-user training and creating instructions manuals as necessary.
• Utilize ticketing system, provide detailed status, and case notes for all issues handled directly.
• Processes data to ensure its streamlined and in an organized manner.
• Assists in special IT initiatives and projects as requested.
• Participate in IT department agile sprints and has the ability to work in a scrum environment.
• Participates in organizational activities that may include meetings, trainings and committees, and special projects.
• Establish a work environment that creates positive communication and support across all levels of the organization.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent customer service skills are essential in this role as you will be interacting with users daily.
• Proficient in latest technology for IT systems and management.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Excellent analytical and time management skills with proven ability to meet deadlines.
• Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skills, optimism, quality orientation, and analytical thinking.
• Applies and actively shares knowledge, expertise, and best practices with team.
• Behavior supports the mission, core values and objectives of Kelberman.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
• Accumulates all relevant information prior to making job-related decisions.
• Presents well-considered alternatives when making recommendations.
• Makes decisions in a timely manner.
• Represents the Kelberman by displaying a respectful and caring manner.
• Provide reports on projects, changes management, efficiencies to IT management.
• Addresses all concerns in a timely and efficient manner and reports any complaints to their immediate supervisor.
• Complies with quality assurance, OSHA, HIPAA/HITECH, infection control, safety and other policies set forth.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Computer Science, Programming, or a related field preferred.
• At least 3 years’ experience in computer systems with some specialization in programming highly preferred.
• Advanced knowledge of Database development, management, and administration skills for complex systems highly preferred.
• Proficient in eVero, Central Reach, Precision Care, Salesforce, Microsoft, Claims, and SQL databases preferred.
• Must possess the ability to make independent decisions when circumstances are warranted.
• Must have a valid New York State Driver’s License travel is required.
• This position does not have regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is not required by law to be fingerprinted for a criminal history record check under OPWDD (Office for People with Developmental Disabilities) or OMH (Office of Mental Health) and most recently in coordination with the regulations of the NYS Justice Center.

WORK ENVIRONMENT/HAZARDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Minimal risk of chemicals used in cleaning. Job related tasks do not involve exposure to blood, body fluids, or tissue and tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at Kelberman Center sites. OSHA Exposure Category III.

PHYSICAL/MENTAL DEMANDS

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• Must have the ability to lift 25 pounds at a time.
• Ability to handle stressful and unpredictable situations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising workflow and efficiency.

WORK CONTACT GROUP
All staff, individuals at sites, visitors, family members, vendors, various regulatory and professional agencies.

Job Type: Full-time

Pay: From $54,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Utica, NY 13502: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

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