Who Are We

Maintain the information technology infrastructure including but not limited to internal network, workstation, peripherals and servers for the Plant location. Responsible for supporting local operations on all IT issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Train, troubleshoot and provide user support for Windows network of approximately 250 + workstations, peripherals and mobile devices
• Provide user training and assistance for all supported applications
• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises in accordance with business continuity and disaster recovery plans

• Add/Delete/Modify user rights
• Create and maintain documentation of all IT related processes
• Assist in maintaining company VOIP phone system
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Work with Managed Services company to ensure all trouble tickets are handled in a timely manner and follow the approved technical work flow
• Maintain cell phone and other mobile device program
• Other duties as assigned

Regular and predictable attendance is an essential function of this position.

This position has no supervisory responsibilities

QUALIFICATIONS

EDUCATION and EXPERIENCE

Bachelor’s Degree (B.A.) from four-year college or university, or two to four years of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES AND REGISTRATIONS

Certification in Microsoft products preferred.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Must be proficient with printer drivers in both 32 and 64 bit versions
• Must be familiar with latest versions of Exchange
• Must be familiar with VM Ware and SAN Technology
• Must be familiar with wireless networks and devices including handheld devices
• Must be familiar with Network troubleshooting and diagnostics
• Knowledge of current MS SQL Server versions
• Excellent time management and task prioritization abilities
• Proven problem solving skills
• Ability to thrive in a fast-paced environment
• Self-motivated learner
• Ability to quickly become an expert
• Aptitude for technology
• Possess solid logic, writing and language skills
• Be detailed and organized

BENEFITS:

• Company Paid Medical Insurance
• Associate Bonus Programs
• Family & Friends Referral Bonuses
• DailyPay – Access Earned Pay Sooner
• 401k Retirement Plan with company match
• Paid Time Off and Paid Holidays
• Paid Parental Leave
• Health & Dependent Care Flex Spending Accounts
• Dependent scholarship opportunities
• Educational Tuition Assistance