Team Leader
JOB DESCRIPTION

SUMMARY OF RESPONSIBILITIES:

To ensure customers receive excellence in service and product quality. To perform, support and manage all aspects of front of house and administrative operations in the absence of store management.

ESSENTIAL FUNCTIONS:

• Manages Store Operations as assigned by Manager.
• Assumes all operational control in the absence of Manager.
• Maintains product availability for Customers.
• Executes basic Store opening / closing procedures and daily / weekly reports.
• Performs various administrative functions i.e banking and daily checkout.
• Monitors and manages product quality on Front of House and Back of House using established processes and tools.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensures proper use of equipment.
• Monitors stocking and clean up duties.
• Ensures FIFO rotation of all product in FOH.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participates in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Maintains Product Knowledge Expert status in all Retail Merchandise.
• Is able to effectively work and train all positions in front of the house.
• Communicates QA issues to Managers immediately.
• Communicates Management Bulletin information to staff, fulfilling the action steps required in the absence of store management.

OTHER FUNCTIONS:

• Oversees unloading of shipments using established tools including checking quantities against invoice.
• Perform other duties as required by business and departmental requirements.
• Must be available to work flexible schedule to meet the needs of store operations.

KEY RESULT AREAS:

• Product quality maintained at or above Company standards.
• Customer service maintained at or above Company standards.
• Cleanliness maintained at or above Company standards.

REQUIRED EXPERIENCE:

• At least 1 year of restaurants or service industry experience is desirable.
• Basic computer skills including Microsoft Word, Excel and Outlook.

EDUCATIONAL REQUIREMENTS:

• High school diploma required.

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:

• Physical dexterity and mobility to perform demands of the job including lifting up to 65 pounds.
• Strong communication and interpersonal skills.
• Successful completion of Shift Leader Certification program.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Henrico, VA 23233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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