The Team Manager provides inspirational leadership to a team high professional Payment Center Associates. The Team Manager must be committed to establishing and sustaining a strong, professional, focused team engaged in productive collaboration with the Team’s internal and external partners / customers. This leader will spend much of their time developing the team’s talent and ensuring an efficient strategy for completing multiple goals which includes ensuring the daily work is processed timely, accurately and in accordance with acceptable standards and regulations. They will develop solutions using fact-based data to effectively execute action plans in a fast-paced environment.

Key Responsibilities

• Lead a team that has a direct impact on our policyholder experience through the process of incoming policyholder funds
• Ensure that work is processed timely, accurately and in accordance with acceptable standards and regulations
• Drive for continuous improvement that creates additional visibility within our processes and helps improve the experience
• Collaborate with a wide variety of internal and external parties to effectively solution issues
• Establish and maintain strong working relationships with a focus on delivering exceptional customer service
• Develop and maintain productivity and quality metrics; identify and action continuous improvement opportunities
• Ensure that the business area is following established processes; monitor and maintain compliance-based requirements
• Responsible for staffing, training, employee development, goal setting and total performance management

Job Requirements

• Demonstrated ability to empower, influence, and make connections between diverse sets of individuals
• Bachelor’s degree in related field preferred
• 3- 5 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing and operations required
• Effective at motivating and managing vision & purpose
• Exceptional customer focus; keen appreciation for the needs and interests of our distribution partners; ability to navigate and influence effectively in a fast-paced business environment
• Excellent problem-solving skills; ability to get things done, breaking down barriers, identifying/executing solutions that will work and strong documentation abilities
• Strong organization and time management skills, including follow up and follow through
• Strong written and verbal communication skills
• Commitment to continuous improvement is essential
• Demonstrated strength in building effective teams and developing direct reports
• Strong PC skills (Microsoft Excel, Word, Outlook, Access)
• Ability to successfully pass a background check

National Life requires all new hires to record their vaccination status and, if applicable, submit acceptable proof of vaccination, within 3 business days of their start date.

The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

National Life Group

1 National Life Dr

Montpelier, VT 05604

Social Media Policy

Site Disclosure and Privacy Policy