Who We Are

The Stensul Email Creation Platform™ dramatically reduces email creation time - by up to 90% - so teams can better focus on improving email performance. Stensul makes this possible by streamlining the collaboration process and simplifying email creation for all marketers, so they can create high-performing emails that drive stronger results. Stensul integrates with all leading ESPs/MAPs, including Marketo, Oracle Eloqua, Adobe Campaign, and Salesforce Marketing Cloud, as well as workflow platforms, image libraries, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding email problems include ASICS, BMW, Capital One, Clover Health, Greenhouse, and Yahoo, among others.

What You'll Do

Sitting within the Success Services team, the Stensul Technical Account Manager (TAM) is a product subject matter expert, focused on consulting with customers to build optimized technical solutions and deliver outcomes with Stensul. As the first-ever Stensul Technical Account Manger you'll partner with Customer Success Managers to provide guidance on customer "steady state" (post-implementation) projects, guide customers integration strategy, partner with technology teams on end-user experiences, inform customers of optimized step to enable notable roadmap development areas, product updates, and liase with Stensul development team and provide technical best practices.

At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond and Team Players. In turn, we're committed to investing in your growth through mentorship and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership over a large, revenue-generating area of the business, we want to hear from you!

Specific responsibilities include:

• Continue the optimization of Stensul product knowledge post implementation, always working to deepen the customer relationship. Includes but is not limited to:
  • Leading discovery calls
  • Creating and reviewing email design specifications documentation
  • Project managing the build and testing it with the implementation developers
  • Building and testing the customer instance when necessary
  • Serving as a liaison between customer requirements and the product team
• Become an expert of Stensul's platform, enabling you to train anyone on getting the most value from the platform, creating customer documentation and answering any questions around the platform confidently
• Working with internal or external developers on new platform integrations based on customer requirements
• Partner with the Solutions Consulting and Product teams as necessary to research and scope prospective customer

Who you are:

• 2+ years of technology implementation, technical consulting or dedicated technical support
• 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
• Enterprise or Strategic account management experience
• Basic to advanced knowledge of HTML & CSS (ideally for email)
  • Nice to have background in marketing technology and functional knowledge with all leading ESP's and MAP's including Marketo, Salesforce Marketing Cloud, Oracle Eloqua, Adobe Campaign and others
• Experience managing customer relationships independently and building strategies to make customers successful with new technologies
  • Desire to engage with customers throughout the implementation process and ability to put the customer first
• Extreme attention to detail and curiosity
  • Ability to translate complex solutions into easily understandable concepts when communicating to other teams and clients
• Ability to manage multiple projects and priorities effectively