We give you a world of potential

We have an exciting opportunity for a Technical Application Support Developer to join our team based at our office in Greenwood Village, CO. We are currently working remotely with plans to return to a hybrid model.

Working within Computershare Technology Services, this role provides technical support to the Computershare Loan Servicing (CLS) division. CLS is an industry leader in mortgage servicing solutions for the financial services and investment banking industries. As part of Computershare – the world’s largest stock transfer agent—we have grown rapidly in Colorado to meet the evolving needs of our clients.

A role you will love

As the Technical Application Support Developer, you will serve as Level 1 support for the proprietary application suite developed in house as well as supporting the application, web and SQL servers they run on. Their primary functions include Incident Management, Data Processing Management, Application Support, Server/Application Monitoring, and Deploy and Release to Production tasks.

Other Key Responsibilities:

• Provide technical support for internal applications, external web sites, internal and external web services, and systems and back-end databases to ensure availability standards are met
• Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of application help desk tickets within defined service level agreements
• Design, development, unit testing and implementation solutions to better monitor process and tasks in our production environments to minimize downtime
• Perform project work as defined by the management team within defined timelines
• Execute production deployments

Note: This role requires some on-call work that is required on a rotational basis. The on-call work which includes overnight and weekend cover, is to be expected for one week, approximately every 5-6 weeks.

What will you bring to the role?

• Some experience in SQL or Server Support is preferred
• Ability to work in a collaborative, dynamic team environment and interact at all levels
• Ability to meet deadlines in a fast-paced environment
• Outstanding customer service skills with the ability to resolve application issues quickly and maintain effective working relationships with customers and technical teams
• Strong time management and organizational skills
• Strong troubleshooting skills
• Strong teamwork skills are needed to collaborate with internal and cross functional team members
• Excellent written communication skills are required to contribute content to knowledge base system
  

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. These include medical, dental, vision, pet insurance and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. Approximately $55,000 to $75,000 per year USD, depending on experience. You will also receive an annual on-call bonus of $5000 USD.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

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