If your brain’s hard drive is filled with terabytes of tech wisdom, this might be an opportunity you’ll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a Technical Customer Care Specialist I to help clients with hardware and software issues alike, from log-on to log-out, and every byte in between. So, if new connections sound like they fit your M.O. (or your O.S.), keep scrolling…you may be on the right (Dealer)track.

This position is for the day shift: 8:30am-4:30pm (MST).

Your Role:

• Provide client support & technical resolution via email, phone & other electronic communications.
• Troubleshoot and resolve all product-specific technical (hardware/software) problems.
• Verify proper installation and configuration of software.
• Answer policy and procedural questions.
• Provide training to clients in the use of the system and applications.
  

Minimum Qualifications:

• High School Diploma or equivalent
• 1 year of relevant work experience
• PC Hardware troubleshooting skills
• Software troubleshooting skills
• Good ability to problem solve
• Organizational skills
• Clear, solid written communication
• Polite telephone etiquette
• Reliable and dependable
  

What We Look For (Preferred):

• Ability to read a customer
• Interpersonal skills
• Multi-tasker
  

Compensation:

• Hourly pay rate is $15.53 - $23.32/hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.