Able to search for ways to improve customer service by asking probing questions to accurately identify what the customer is trying to achieveResolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development. SSKILLSDocumentation Skills, Data Entry Skills, Telephone Skills, Multi-taskingMust have the ability to learn and absorb technology quicklyPrior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desiredThe ability to communicate effectively with people at all levelsStrong analytical and problem-solving skills
Job Type: Contract
Salary: $25.00 - $30.00 per hour
Schedule:
- 8 hour shift
Work Location: Remote
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