Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Program Summary: a platform for Dover Operating companies to seamlessly handle the subscription processing for their software and services. This platform brings together many capabilities for automation, revenue recognition, customer subscription invoicing etc. to enable a one stop shop for the business to efficiently manage their services for customers. It also enables a single point of interface for subscription customers to manage their interaction with Dover operating companies and enhance customer experience with transaction processing.

Position Summary:

Dover is in midst of building an enterprise level OTC platform for recurring revenue operations automation. Technical Program manager will lead the corporate team to build & enhance the OTC platform, while working closely with Dover operating companies to identify opportunities and migrate the products & services to the OTC platform. This position requires understanding of business processes, technical requirements and working with the team to define future state to optimize the operations. You challenge status quo and push towards operational efficiency to improve business practices and underlying cost benefits. Reporting to VP of Digital Applications and Connected Factory, this is a highly visible role and requires good collaboration, communication skills. You can operate at executive level, while also can connect to the teams directly to keep the programs on track.

The Technical Program/Product manager will partner with the business to understand the key processes pertaining to OTC And identify opportunities for automation leveraging the OTC platform. Partner with the business to ensure a good current state and future state mapping is defined and a business goal/ measurable outcome identified. The Product Manager will collaborate with the engineering teams to deliver features to achieve our overall business and OTC platform goals. The Technical Program Manager will work with business and project stakeholders to track on time and quality deliverables and effectively manage the program communication and Rhythms. The Program Manager will interact with business stakeholders, finance teams, and customers as necessary to capture requirements and plan solution deployment. The Technical Program Manager will collaborate & coordinate across all internal and external engineering team & vendors to successfully execute OTC platform deliverables. The OTC Program/Product leader will ensure that effective training documentation and training plans are developed and kept to UpToDate. OTC Technical Program Manager OTC is a client-facing role that combines functional and traditional consulting responsibilities and meticulous program management. The OTC Technical Program/Product Manager will be involved in the preplanning, Business Case Analysis, Platform Readiness, Deployment and Development life cycles of OTC stages and of overall solutions, and potentially act as the technical adviser in the discovery process.

Essential Duties and Responsibilities:

As an OTC Program/Product Manager, you will engage with an experienced cross-disciplinary staff to conceive and design an innovative OTC platform. In this role, you will deliver the solution definition and design for clients which will include the following key responsibilities for SAAS subscription management/operations:

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Lead workshops to draw out requirements and create visual process flows and ensure proposed solutions are clearly articulated to the client and project team

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Drive the teams to create detailed Analysis phase deliverables including ‘Business Requirements Document’ (BRD) and ‘Business Solution Document’ (BSD) based on customer requirements

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Collaborate with a team of Architects, Developers, and Engineers to determine the most appropriate functional strategy and designs to meet business needs.

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Act as an escalation point for risks and issues to the project team and client management

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Act as the bridge between the technical and functional team to drive successful OTC implementations.

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Willing and able to travel domestically/Internationally as needed.

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Manage 3rd party vendor relationships and contracts

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Lead cross functional teams across corporate and operating companies to deliver end to end OTC automation

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Lead executive steerco meetup and review program status, risks

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Work with remote teams to deliver supporting software and services in sync with launch timelines

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Communicate regularly with management on status, risks and change control

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Manage project costs budget and revenue goals to accomplish ROI

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Ensure specifications and process flow diagrams such as data flow diagrams are clearly defined

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Understand the Order to Cash Lifecycle for the businesses you are supporting and the platform capabilities

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Understand the industry best practices and other market productions in the OTC subscription management like Aria, salesforce and subscription flow to clearly articulate the Dover platform and its capability and comparative

Qualifications / Requirements/Desired Characteristics:

Basic Qualifications

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Bachelor's degree with computer science or electrical and electronics engineering

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7+ years of relevant work experience in technical program/project management in large scale software initiatives

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7+ years of experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule, and deploy new features sets

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7+ years of experience analyzing cost/benefit of feature selection

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Ability to multi-task and perform in a dynamic environment

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Strong sense of urgency, accountability and highly objective oriented

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Strong communication and collaboration and budget management skills

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Proven experience with large scale program tracking and executive presentation skills

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Highly organized and efficient in approaching tasks, a self-starter with ability to problem solve proactively

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Impeccable organization and efficiency skills; strong attention to detail

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Clear, concise and articulate communication skills - verbal, written and listening

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Interfaces with wide array of individuals, balances multiple tasks and maintains positive attitude and energy

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Strong team player, work ethic and commitment to win right

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Strong analytical skills; ability to think big, act small and scale fast

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Understanding of the ERP Revenue recognition processes for recurring billing

Preferred Qualifications

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Master’s degree or advance technical degree

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Creative leader with superior analytical abilities

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Product management tools such as Jira, Confluence, Microsoft Teams, Microsoft Visio, and Microsoft Project

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Knowledge of software and hardware development process and life cycle

STATEMENT OF NON-INCLUSIVITY

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Work Arrangement : Hybrid

Salary Range : -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.