Technical Support Analyst I - Remote Job at First American Bank
Job Description:
This hourly (non- exempt) is an entry-level position that serves and supports all the business units of First American Bank through the implementation of technological business processes and systems. This is not a help desk role. In addition, this position helps to assist in streamlining department processes and distributing information in the most efficient manner.
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.
This hourly (non- exempt) is an entry-level position that serves and supports all the business units of First American Bank through the implementation of technological business processes and systems. This is not a help desk role. In addition, this position helps to assist in streamlining department processes and distributing information in the most efficient manner.
DUTIES & RESPONSIBILITIES:
- Assist team members in reviewing and analyzing products and/or new modules that may be needed to satisfy a business need.
- Provides general software support for applications within the Bank. Configure systems using out of the box tools for functions within the application.
- Assist in defining technical problems and work with development staff to determine solutions. Perform parameter and configuration changes and upgrades.
- Serve as a resource to the development team, work with QA team to test functionality and deploy those solutions in the production environment.
- Develop test scripts and procedures to ensure software products meet organization standards and end user requirements.
- Isolate, reproduce, and track software defects and verify fixes.
- Assist in the troubleshooting of software issues and work with team to solve the technical problem.
- Perform ongoing tasks to maintain and enhance overall software system performance.
- Assist Technical Support Analyst II team in administering critical software applications as needed.
- Perform other duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree or technical certification required.
- Minimum 1 year professional or academic experience in computer programming, business analysis, or system administration required.
- Previous banking industry experience a plus.
- Strong verbal and written communication skills and good customer service skills with internal customers are required.
- Excellent analytical and problem solving skills are required.
- Must have an above average understanding of Microsoft products, including, but not limited to Word and Excel. Experience with Visio is preferred.
- A strong desire to learn new technologies and work in a team environment.
- Some travel between Elk Grove and various branches is required.
- Ability to work regularly scheduled hours Monday – Friday (some weekend or evening hours may occasionally be required depending upon business need).
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