Technical Support Engineer

U.S. Medical Management (USMM) is one of the nation’s largest home-based primary care practices. USMM is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes Visiting Physicians Association (VPA), Pinnacle Senior Care, Grace Hospice, Comfort Hospice, The Home DME and In-Home Health Assessments (IHA).

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Position Description

The Technical Support Engineer provides IT support, including major project involvement with server, network, and database solutions. As a Technical Support Engineer you will:

• Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutions
• Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems
• Train users on various technologies
• Work with outside vendors to coordinate efforts towards supporting business initiatives
• Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases
• Build and configure desktops, laptops, and tablets
• Administer Active Directory and Exchange accounts

Qualifications

• High school diploma or equivalent
• 1+ years of work experience in a fast-paced Helpdesk, working on a variety of items
• Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
• Proficiency with Laptops, Desktops, and Tablets
• Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades
• Solid foundational understanding of networking concepts
• Experience with basic server troubleshooting
• Experience with Active Directory Security Administration and Group Policy
• Working knowledge of networking technologies
• Demonstrated ability to adapt to new technologies driven by customer projects

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ast-paced Helpdesk, working on a variety of items: 1 year (Required)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.