Wilson Language Training is looking for a Technical Support Specialist to join our IT Team. You will be working in a collaborative team of IT Operations professionals supporting both corporate IT infrastructure as well as client-side applications and hardware. The Technical Support Specialist will be the first line escalation point for technical problems and will provide a supporting role for updating, maintaining, and responding to corporate IT systems.

Responsibilities:

• Install, modify, and update computer hardware and software systems
• Respond to and maintain monitoring and alerting systems as well as provide on-call support
• Maintain, respond, and provide analysis on security platforms such as email security and EDR
• Assists with management of cloud services such as Office 365
• Manage and maintain corporate backup infrastructure
• Provide escalation support and mentorship to internal helpdesk
• Document hardware and software changes

Qualifications:

• Excellent problem-solving and troubleshooting competency with the ability to absorb and apply newly learned technical skills
• Ability to communicate technical information in an accessible manner to non-technical employees
• Possesses a process improvement and automation mindset
• Proficiency in security principles and procedures and ability to incorporate into all aspects of work
• Proven software maintenance, updating and testing capability
• Familiarity with ITIL principals and working in and assisting others through company help desk software in addition to other remote access programs
• Strong knowledge of Office 365 management including Exchange and Azure Active Directory
• Knowledge of the capabilities and management of MDM systems such as Intune or Workspace One
• Experience with maintaining security platforms such as email security and EDR systems
• Advanced knowledge and experience of all current versions of Microsoft Windows Operating Systems as well as Microsoft Office applications
• Proficient knowledge of TCP/IP, DNS, DHCP, Firewalls, and Active Directory
• Strong desire to learn and mentor with a passion for technology and innovation, and the ability to work as a team player
• Knowledge of script languages such as PowerShell preferred

Experience:

• 2-4 years minimum (5+ years preferred) experience in an information technology field
• Bachelor’s degree in Information Technology or equivalent work experience