Technical Writer Job at Wipro Limited
Role Purpose
The purpose of this role is to create content to conveycomplex, technical information to users using multiple techniques(writing, illustrations etc) as per client requirements and applicablequality standards
Do
Prepare new technical content or update it for the clients- Interact with SME (internal or Client) to gather and understandthe client requirements (target audience), product documentationrequirements as well as any specific content writing guidelinesavailable specific to domain (eg, Oil & Gas or Aerospace) or as perindustry standards
- Identify the list of documents (FAQs, product or softwaremanuals, SOPs etc) to be prepared for the client
- Identify the appropriate authoring tools to be deployed
- Research, design, illustrate, write, revise, and edit highquality and user-friendly print
documentations and manuals for end users of the clients
- Maintain and follow project tasks allocated including checklistsand manage version control as per quality framework
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Vertical BU
Content writing project management, information gathering, clientreview and feedback
Technical Publications Leadership
Quality standards, review
External
Clients
Content requirement gathering, technical specification, reviewsetc.
3rd party OEMs/ Service Companies
Content requirement gathering, technical specification etc.
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Domain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITES/BPOindustry – Competent
- Functional Knowledge – Knowledge of Technical Writing Industrystandards, domain specific standards, authoring tools etc. –Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognized within the entire organization.
Behavioral Competencies- Analytical Skills
- Execution Excellence
- Client centricity
- Passion for results
- Stakeholder Management
Deliver
No.
Performance Parameter
Measure
1.
Technical Writing
Project process adherence – tasks allocated, checklists,quality standards
First Time Right (FTR)
On-time release of the document (rework within time)
Error free work/ Number of reviews
Client feedback
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