Technology Systems Specialist

6+ Months

Job Description:
The Technology Systems Specialist provides senior level technical expertise to effectively consult, plan, assign, monitor, review and lead the work of others in installing, configuring, operating, maintaining, and troubleshooting commodity and engineered systems or networks in a complex integrated environment. Advanced senior level technical expertise is required not only for system and network hardware but primary software systems such as Virtualization, Citrix, Exchange, Active Directory, ISE, Wireless, and other key enterprise systems. This individual must have the ability to manage technical tasks assigned to a diverse team specializing in various technologies, handle escalation issues, coordinate resolution of critical system outages, provide root cause analysis and recommend performance improvements based on analysis of service level agreements. Participates in strategic and tactical planning activities and 2-way coaching discussions as requested by management. Also provides input to performance evaluations and job-related training for employees working in mid and senior level job classifications.

The nature of this work is non-routine and includes responding to unscheduled service outage events twenty-four hours a day, seven days a week (24x7). Scheduled tasks may also require work outside of normal business hours. In this position, you will routinely act independently while researching and developing solutions to customer issues which may include project lead role assignments. Must be able to adapt and complete assigned duties with minimal direction from management.

REQUIRED COMPETENCIES:
Proven experience leading technical teams of various specialties in the area of system and/or network administration. Preferred in depth understanding of the required Knowledge, Skills, and Abilities (KSA) as shown below. Successful candidate must be able to demonstrate the ability to successfully apply KSA’s under limited supervision within a reasonable timeframe as determined by management.

Knowledge of:

• In-depth Server and/or network administration and maintenance
• Installation, maintenance and troubleshooting of computing systems and network hardware and software
• VMWare virtualization (or other primary virtualization systems)
• Essential Business applications and their architecture
• Data center environments
• Network integration and protocols including TCP/IP
• Data storage and communications
• Information Technology Library Infrastructure (ITIL) framework and best practices
• Networked/distributed computing environment concepts
• Operating system commands and utilities
• Oracle Virtual Machine (OVM) Manager
• Infiniband (IB) Networking
• Systems Development Life Cycle (SDLC)
• Disaster recovery
• Tape and disk backup applications used for recovery

Required skills:

• Managing user accounts
• Administer and audit Group Policies (GPO)
• Installing or supporting a variety of applications onto infrastructure systems
• Troubleshooting and resolving multiple hardware and software related issues
• Using system management tools for configuring, troubleshooting, and diagnosing
• Using the ITIL change management process
• Testing software or hardware related to enhancing, upgrading or new installations
• Planning, constructing, or altering programs to support performance tracking and capacity planning
• Manage and provision storage
• Manage and administer the entire Citrix enterprise solutions for application and desktop virtualization
• Manage and administer the entire corporate network environment, including wireless
• Manage and administer network security tools
• Manage and administer the virtual system solution for virtualized hardware
• Support disaster recovery efforts for fail over and backup recovery solutions
• Ensure design of systems meet SLA requirements

Ability to:

• Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget
• Exercise creativity and imagination in approaching assignments
• Deal with ambiguity and make decisions with limited information
• Quickly grasp new ideas and concepts
• Establish and maintain effective working relationships with users to provide information and advice, meet their needs and achieve expected results
• Work well within team and assist others with their assignments
• Acquire and maintain knowledge of the business and Technology Services products
• Research and acquire knowledge of developing information technology trends and emerging technologies
• Identify what issues need to be communicated and inform others
• Communicate effectively, orally and in writing
• Follow through with commitments
• Create detailed technical diagrams
• Understand perspective of customer problem, urgency and provide technical solution in timely manner
• Identify and implement changes to a component in order to optimize or improve performance
• Diagnose and clarify any operational problems and identify root causes and potential resolution
• Replace hardware components

EXAMPLES OF PROFESSIONAL WORK:

• Consults with internal customers to identify and analyze current operational processes and systems and recommends technology or provides technical advice on solutions (hardware and software) that meet business goals.
• Participates in evaluating user requests to determine feasibility; estimate cost and time requirements; and assess compatibility with existing system configuration.
• Plans, assigns, schedules, monitors, reviews, and leads the work of others
• Provides coaching and mentoring and ensures that training is provided to others to maintain and enhance technical knowledge and skills
• Conducts server builds, applies patches, release upgrades and modifications to server operating system hardware and software
• Configures, optimizes, fine-tunes, monitors, and maintains server operating system and system applications
• Performs or ensures system administration tasks, including adding users, user groups and accounts are successfully accomplished
• Works with end users, technical resources, vendors, and others to resolve problems.
• Provides design recommendations and configurations to support new systems and upgrades
• Provides tactical recommendations to meet business needs of systems
• Performs or ensures system backups and recovery procedures are performed
• Analyzes, diagnoses, troubleshoots, and resolves system hardware, software, networking, and storage issues
• Monitors and manages engineered system resources including network, storage, server performance, CPU usage, disk usage, tape backup systems, and response times to maintain operating efficiency
• Writes or modifies basic scripts and performs light programming to resolve performance problems and automate systems administration tasks
• Resolves escalated problems and identifies and recommends responses to new or unusual situations
• Ensures system documentation and logs are maintained and procedures are documented
• Reviews research data; performs or ensures testing, evaluation of vendor hardware, software, and other system components
• Writes and/or edits Requests for Proposals (RFPs) related to technology projects
• Manages vendor relationships
• Ensures that plans and procedures for operating under both normal and emergency conditions are accurate, appropriate, and up to date
• Assists in disaster recovery testing
• Participates in ongoing training to continuously upgrade technical knowledge and skills
• Performs other job-related work as assigned

SUPPLEMENTAL REQUIREMENTS:
Server Systems Specialist:

• Provides technical leadership for all server configurations, including the Server Teams for Windows, Unix, and Linux.
• Developing, installing, and supporting physical or virtualized servers (physical compute, storage, memory, and I/O resources)
• Citrix solutions for application and desktop virtualization
• Microsoft’s Active Directory and Exchange
• Use Oracle Enterprise Manager (OEM) to report and/or alert real-time and historical based on availability, performance, and thresholds

Responsible for:

• All server hardware and software.
• Providing data to management for use in reporting and job factors
• Determining maintenance activities and schedules
• Determining resources assigned to work tasks

Network Systems Specialist:

• Provides technical leadership for all network configuration standards, the Network Team and network security.
• Developing, installing, and supporting physical or virtualized network devices
• Advanced networking security systems and tools
• Wireless system configuration and support

Responsible for:

• All network systems throughout the organization.
• Administration of network security tools.
• Providing data to management for use in reporting and job factors
• Determining maintenance activities and schedules
• Determining resources assigned to work tasks

PERSONAL CONTACTS:
Regular contact with others is required to influence or motivate individuals/teams to achieve common goals, exchange information and comply with established policies and procedures.

OPEN REQUIREMENTS:
Bachelor of Science (BS) degree in Computer Science or related discipline and eight (8) years of professional experience in installing, supporting, and maintaining data center infrastructure (systems and/or network) in a large corporate environment.
-OR-
Twelve (12) year combination of education, training, and experience in installing, supporting, and maintaining data center infrastructure (systems and/or network) in a large corporate environment.

Job Types: Full-time, Contract

Pay: From $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• OEM: 2 years (Required)

Work Location: One location

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