Telecommunication Specialist I / II / III / IV Job at Maniilaq Association
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MANIILAQ ASSOCIATION
4/22
Title: Telecommunications Specialist I/II/III/IV Range: 13/14/15/16
Division: Information Technology Status: Non-Exempt
Housing Priority: None Covered: Yes
POSITION SUMMARY
The Telecommunications Specialist’s role is to install, support, and maintain in-house voice, data, and video equipment. This person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and assist all user needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Install and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
- Configure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware products.
- Receive, prioritize, and respond to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.
- Perform on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommend and implement corrective hardware solutions.
- Accurately document instances of software or hardware failure, repair, installation, and removal, as well as other work requests.
- Inspect, test, and maintain telephone lines, circuits, trunks, and associated wiring and cabling.
- Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
- Modify and/or rearrange telecommunications systems to accommodate additional services or changes.
- Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.
- Maintain a current knowledge emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.
MINIMUM REQUIREMENTS
Telecommunications Specialist I
High school diploma or equivalent. One year computer experience or completion of computer technology course. Must be willing to learn the basic fundamentals of telecommunication services. Must have the ability to communicate effectively, both verbally and in writing with people in the service area and state agencies required. Must be able to work independently and be able to prioritize and manage several projects at one time. Familiar with the Maniilaq Service Area, the culture, and its people, preferred.
Telecommunications Specialist II
All requirements of the Telecommunications Specialist I, plus an additional year of computer systems experience. Working technical knowledge of PBX/IP Phone Systems, voice mail, and interactive voice services. Strong hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment. Hands-on experience designing, installing, and troubleshooting cabling and wiring systems. Experience in training others.
Telecommunications Specialist III
All requirements of Telecommunications Specialist I/II, plus an additional year of computer systems experience.
Telecommunications Specialist IV
All requirements of Telecommunications Specialist I/II/III. AA/AS or BA/BS in the field of telecommunications or computer science and/or two years equivalent work experience. Certified in current telephone system in use. Certified in wiring and/or fiber installations.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.
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