If you are…

● A relationship builder. We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.

● A tech-savvy learner. We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance.

● A motivator. We need you to bring a “can-do” attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience.

The Opportunity: Customer Service Representative, Sales

The Customer Service Sales, CSR role is an inbound and outbound call center position. The inbound portion of the role requires that the CSR act as a liaison for customers and potential customers for sales and processing related inquiries. The CSR will assist the customer by: determining their needs, answering questions, resolving inquiries and transferring their calls to other departments when needed; the processing portion of the role will also require offering helpdesk support in assisting borrowers with accessing their online loan documents and having those documents corrected or re-issued.

What does the job look like?

As a Customer Service Representative, your daily duties will include...

● Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.

● Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.

● Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.

● Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.

Education

· High School Diploma/GED

· One year of experience

If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefitspackage, and a talented working family all around you, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Remote

Application Question(s):

• Are you willing to commute to Marlton, NJ if the position returns to office?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)
• Outbound Call Center: 1 year (Preferred)

Work Location: Remote

Please Note :
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