Telemarketing Representative Job at SMS Group of Companies
Seeking a high energy Call Center CSR to provide a high-standard of professional individualized customer service by sharing pertinent program information, promoting utility company programs, and
This full time - direct hire opportunity with SEEL, offers:
- Competitive hourly base pay, plus incentive for meeting program goals.
- Paid Time Off (PTO) and paid holidays
- Excellent health, dental, optical, and life insurance benefit program, with a significant portion of premium paid by the company.
- 401K Match Program
- Company sponsored training and a Tuition Reimbursement program
DUTIES AND RESPONSIBILITIES
Field inbound calls transferred via 3rd party vendor.- Log all customer calls in the database and update the database with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers.
- Meet the minimum daily, weekly and monthly requirements for outbound calls based upon the department goals.
- Schedule the minimum amount of daily, weekly and monthly appointments based upon the departmental goals.
- Ensure that a world class customer service experience is delivered with every customer contact.
- Identify, research, and resolve customer issues, and immediately escalate unresolved issues as needed.
- Be available to attend community outreach events as needed to promote and generate interest in the program.
- Recommend process improvements.
- Performs related work as required.
QUALIFICATIONS
High school diploma or equivalent. (Some college preferred)- Ability to understand as well as grasp basic customer information.
- Outbound call center experience
- Keyboarding and computer skills
- Ability to work well in a high volume call center environment.
- Ability to handle challenging customer situations with poise and professionalism.
- Effective communications skills (oral and written).
- 2 years call center /customer service experience.
- Able to meet company requirements for background clearance and drug testing.
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