Position Title: Client Interpreter - Temporary

Reports To: Program Coordinator

Location: MFS Cash Oregon - 12350 SW 5th St Beaverton OR 97005

Dept/Program: MFS Cash Oregon

FTE: 16-24 hours per/week Limited duration - January 2023 – April 2023

Status: Non-exempt

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General Description:

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.

This is a temporary, limited duration position, working from approximately January 20, 2023 and ending on or before April 30, 2023. The position hours will vary from 16 to 24 hours per week and there is availability for weekdays and weekends. This position does not offer benefits.

General Function:

Under the supervision of the Program Coordinator, the Client Interpreter will provide interpretation services in Spanish for client reception and supporting the volunteer tax preparers, including oral interpretation of documents as necessary to facilitate initial client screening and to support tax return preparation.

Essential Duties and Responsibilities

• Provide direct support to Spanish speaking clients, assisting with the client screening and intake process to ensure clients understand and are eligible for tax preparation support
• Assist clients in completing required documents and intake information
• Client Interpreters are not eligible or authorized to provide any information on tax returns or answer tax related questions
• Provide support to volunteer tax preparers to ensure information is understood by clients for whom English is a second language and for clients who speak Spanish only
• Provide resources and referrals to related services and provide appropriate Spanish language literature as appropriate
• May provide assistance to the site with other tasks as needed

Knowledge, Skills and Abilities Required:

• Ability to read, write and speak in English and Spanish fluently is required
• Experience providing interpretation services is very beneficial
• Possesses excellent customer service skills and experience working with diverse populations
• Ability to effectively manage and maintain confidential and sensitive information
• Work effectively within a team-dependent environment
• Ability to manage multiple projects simultaneously
• Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program
• Possesses excellent time management, prioritization and organizational skills
• Ability to work all scheduled hours and maintain availability through the duration of the assignment
• Successful knowledge of and competency to operate a personal computer and utilization of the internet
• Competency in using Microsoft Office and Google Suite

Education and Experience Requirements:

• High School diploma, GED or equivalent related experience
• Experience working in diverse communities and understanding and experience to effectively serve clients from Latino communities
• Ability to communicate in fluently (read, write and speak) Spanish and English is required

Other Requirements:

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Work Environment:

Work will be completed in person at the Beaverton office location. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.