Temporary Support Associate Job at Coach
The successful individual will leverage their proficiency in supporting to...
- Welcoming each and every client into our store.
- Ensuring that each client is assisted and advised as needed.
- Offering a beverage to all clients in line with the SW etiquette guidelines.
- Lead in answering the phone calls to the store and providing information on all client inquiries.
- Liaise between selling professionals and back of house support to assist with the selling process.
- Oversee all outgoing and incoming PR pulls and returns.
- Ensure proper handling of incoming and outgoing messenger deliveries.
- Responsible for ringing all POS sales for clients and completing the selling ceremony.
- Managing and transacting all returns/exchanges via the POS system.
- Oversee incoming and outgoing repairs.
- Assist with incoming/outgoing shipments.
- Ensure high levels of customer satisfaction through excellent sales service.
- Maintain outstanding store condition and visual merchandising standards.
- Maintain a fully stocked store.
- Actively involved in the receiving of new shipments.
- Keep up to date with product information.
- Accurately describe product features and benefits.
- Assisting with Tapestry corporate customers including, Stuart Weitzman, Coach, and Kate Spade.
- Additional tasks to support the business as needed.
The accomplished individual will possess...
- 1-2 years of previous experience in a luxury retail service environment preferred.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent work experience preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to communicate effectively and professionally with clients and peers at all times.
- Mobility to maneuver the sales floor and stock room to provide and support customer service.
- Ability to frequently lift and carry up ten pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
- Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
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