Job Purpose

The purpose of the Security Officer/ Engineer is to make continuous patrols of the hotel and surrounding properties to insure the security of the hotel as well as the safety of the guest, vendors, customers and associates; Inspect property to prevent fire, theft, vandalism, and illegal entry.

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

Continually patrols buildings and grounds. Examines doors, windows, and gates to determine that they are secure.
Warns violators of rule infractions and expels persons engaging in suspicious or criminal acts.
Observes equipment, machinery and reports tampering or misuse, records unusual occurrences.
Watches for and reports irregularities such as fire hazards, leaking water pipes and security doors left unlocked. Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons
Observes departing personnel to guard against theft of company property.
Regulates vehicle and pedestrian traffic to maintain orderly flow. Writes clear and concise accident reports.
Make safety inspections of the entire property and report safety or policy violations to supervisor.
Effectively handle non-guest and trespassers without interrupting the orderly flow of the business.
Ensure that all Security operations procedures are followed by the associates of the hotel.
Patrol the interior and the exterior of the hotel and surrounding property.
Enforce Security Operating procedures including but not limited to: Bag, parcel and briefcase inspections, No solicitation rule, Associate parking and all other Security Standard Operating Procedures.
Conduct Security foot patrols, secure building, secure guest belongings and hotel equipment, patrol parking areas, respond to Security calls, disturbances, guest problems, emergency situations and criminal activity, in a calm, rational and assertive manner. Prepares reports: Accident, Theft or Incident.
Obtain current First Aid/CPR certificates and perform standard first aid when necessary.
Be familiar with all operations of the guest room security systems.
Be well versed in the property alarm system as well as the fire alarm system/fire control room.
Perform Security dispatch administrative duties such as: Maintain and update daily activity log on the computer, handle all incoming phone calls, take messages and relay them to the appropriate persons; dispatch officers to locations when they are needed.
Maintain proper key control; Ensure proper signs in and out of all hard and soft keys; Document all key related discrepancies and initiate reports if necessary.
The Security Associate is to serve as access control at the associates’ entrance. Screen all personnel entering or exiting through the associates’ entrance.
Miscellaneous duties of the Security Associate: Brief incoming dispatcher. Properly handle all lock out situations in accordance with Security Standard Operating procedures. Perform escorts for all associates when requested.

Other Duties and Responsibilities

Complies with Company Standards of Service as outlined for AURO Hotels.
Projects a favorable image of AURO Hotels to the public at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Completes Departmental, AURO Hotels and Brand standards training as assigned.
Maintains a clean and neat appearance at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

Previous Security or Loss Prevention Experience Preferred

Certificates & Licenses

Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic math problems.

Reasoning Ability

Ability to work effectively and efficiently under pressure. Able to make correct decisions under pressure and without a great deal of time to consider options. Must be able to remain calm in stressful situations.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is frequently required to lift up to 40 pounds and frequently required to talk and/or hear. While performing the duties of this job the associate is constantly required to use hands and fingers to handle or lift items. The associate is constantly required to stand and walk, climb or balance and stoop, kneel, crouch, or reach with hands and arms. The associate is also required to have visual acuity to perform an activity such as but not limited to: preparing and analyzing data and figures, visual inspection involving property maintenance, hazards and safety violations, and/or operation of machines (including inspection).

Auro Hotels/ Hyatt Regency Greenville is an equal opportunity and e-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Education

Preferred - High School or better.

Experience

Preferred - 2 years: Experience in maintenance or trades. 1 year : Experience in security

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Security: 1 year (Required)
• Maintenance: 1 year (Required)

License/Certification:

• Armed Security License (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

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