Ticket Sellers are the first interaction most patrons have with the Touhill Performing Arts Center; being able to create a pleasant purchasing experience and truly engaging the public in a positive manner is essential to this position.
All Ticket Sellers will, based on competency, be asked to work on a variety of tasks. These tasks are based on experience and job level; tasks may include but are not limited to:

• Provides customer service and processes sales primarily by use of computer software programs, including a computerized ticketing system.
• Processes all ticket sales via phone, web, and over the counter sales including evenings of performances and subscription sales.
• Check Ticket Office email account and phone messages and respond to all patron questions, comments, complaints, etc. for ticketed events within the Touhill as well as providing information to customers about the upcoming performances, directions and other general information.
• Reconcile seating discrepancies.
• Answer phones and respond to messages for ticketed events within the Touhill as well as providing information to customers about upcoming performances, directions, and other general information.
• Maintain professional patron correspondence and accurate records.
• Process credit card payments and balance all transactions to payment summary; may also process cash and check payments.
• May supervise the ticket office and ticket office staff during assigned shows and events.
• Enforce Touhill ticket office policies and safety protocols while maintaining a welcoming and friendly demeanor.
• May receive assigned ticket office staff and ensure they are informed and prepared for the event.
• Must attend and engage in training sessions as assigned.
• May serve as trainer of subordinate positions.
• May assist Patron Services Manager with recommendations to scheduling, staffing, and/or patron issues.
• May contribute recommendations for policy and procedural changes to Patron Services Manager.
• Will evaluate event success with an eye toward customer service.
• Must be able to work evenings and weekends.
• Must be comfortable working in fast-paced and dynamic environment.

All Ticket Office staff are representatives of the Touhill Performing Arts Center and employees of the University of Missouri Saint Louis. When working, all Ticket Office staff are expected to comport themselves in a professional manner in keeping with the core values of both the University of Missouri Saint Louis and the Touhill Performing Arts Center.
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas

Shift

Hours are variable
Salary

Pay commensurate with education and experience.
Hiring Range: $15.65 - $19.76 hourly
Grade Level: 005
University Title: Ticket Seller
Minimum Qualifications

High school diploma or equivalent and 6 months of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications

• Ability to work long and unusual hours, including late at night.
• Willingness to work hard and take direction.
• Possesses excellent verbal and written communication skills.
• Ability to communicate effectively with external customers and clients.
• Exhibits evidence of success in sales and cash handling.
• Experience using ticketing software.
• Problem solving skills.

Inclusive Excellence Statement

As one of the most culturally and ethnically diverse campuses in Missouri, UMSL is committed to maintaining a climate where all students, faculty, staff and visitors can explore their interests, refine their talents and flourish. Inclusive excellence is embedded in our strategic plan which focuses on actions to recruit and retain diverse students and employees and promote activities that encourage civil and constructive discourse, reasoned thought and sustained dialogue in an environment of inclusion , respect and appreciation.
Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits
Diversity Commitment
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
EEO IS THE LAW


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