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bankofmontserrat.ms

Tier 1 Helpdesk Job at The Ventura Group, Inc.

The Ventura Group, Inc. Remote

Job Information

  • Date Posted
    2025-10-16
  • Location
    Remote
  • Job Title
    Tier 1 Helpdesk
  • Gender
    Both
TIER 1 HELP DESK / ADMINISTRATIVE SUPPORT
The candidate shall perform work of a sedentary nature. Helpdesk services primarily entail
reading/responding to emails, updating electronic records, answering phone calls, reviewing
electronic reports, and triaging basic issues.

Duties and Responsibilities
  • The candidate shall demonstrate proficiency in utilizing web-based applications to
update electronic records by utilizing computer programs such as:
o Outlook
o Windows
o MS Office Suite (Word, Excel, Access, PowerPoint)
o Active Directory, SQL (Structured Query Language)
  • The candidate personnel shall demonstrate strong customer service, research, and
problem-solving skills.

Daily Tasks
  • Provide Tier 1 Helpdesk Support to manage customer requests which mostly consist
of:
o Updating/verifying electronic records
o Providing access to records and verification of reports for accuracy and
completeness.
  • Triage tickets
  • Research tickets
  • Resolve tickets
  • Reply to customer/ end-user
  • Ticket closure
  • The candidate shall provide Administrative Support as needed;
o Schedule meetings
o Prepare agendas
o Capture minutes of meetings
o Scan documents
o Follow-up, track action items and other administrative functions as necessary
  • Preparation and distribution of information relating to helpdesk objectives
(e.g., participating in creating/updating SOPs)
  • Ad-hoc project support requests as needed
Minimum Years of Experience
  • Two (2) years of general experience.
  • Minimum two (2) years of Helpdesk experience supporting software applications,
managing tickets using Active Directory, SQL (Structured Query Language), Access,
Outlook, Word, and Excel.
  • Minimum (2) years of administrative experience, detail-oriented, able to work
independently to support project goals.

Education/Certifications
  • Associates Degree in computer-related majors preferred.
  • All staff working on this contract must complete the Privacy training, Cyber Security
training, and all other required training deemed necessary by the customers' regulations.

Clearance Requirements
  • The candidate must be able to obtain a badge for access to Government facilities,
associated computer systems, and information required for this contract.

Work Location
  • Remote

Hours of Operation
  • Eight-hour shift between 7:00 AM – 5:00 PM (Eastern), excluding federal holidays.



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