Tier 1 Helpdesk Job at The Ventura Group, Inc.
TIER 1 HELP DESK / ADMINISTRATIVE SUPPORT
The candidate shall perform work of a sedentary nature. Helpdesk services primarily entail
reading/responding to emails, updating electronic records, answering phone calls, reviewing
electronic reports, and triaging basic issues.
Duties and Responsibilities
o Outlook
o Windows
o MS Office Suite (Word, Excel, Access, PowerPoint)
o Active Directory, SQL (Structured Query Language)
Daily Tasks
o Updating/verifying electronic records
o Providing access to records and verification of reports for accuracy and
completeness.
o Prepare agendas
o Capture minutes of meetings
o Scan documents
o Follow-up, track action items and other administrative functions as necessary
Outlook, Word, and Excel.
Education/Certifications
Clearance Requirements
Work Location
Hours of Operation
The candidate shall perform work of a sedentary nature. Helpdesk services primarily entail
reading/responding to emails, updating electronic records, answering phone calls, reviewing
electronic reports, and triaging basic issues.
Duties and Responsibilities
- The candidate shall demonstrate proficiency in utilizing web-based applications to
o Outlook
o Windows
o MS Office Suite (Word, Excel, Access, PowerPoint)
o Active Directory, SQL (Structured Query Language)
- The candidate personnel shall demonstrate strong customer service, research, and
Daily Tasks
- Provide Tier 1 Helpdesk Support to manage customer requests which mostly consist
o Updating/verifying electronic records
o Providing access to records and verification of reports for accuracy and
completeness.
- Triage tickets
- Research tickets
- Resolve tickets
- Reply to customer/ end-user
- Ticket closure
- The candidate shall provide Administrative Support as needed;
o Prepare agendas
o Capture minutes of meetings
o Scan documents
o Follow-up, track action items and other administrative functions as necessary
- Preparation and distribution of information relating to helpdesk objectives
- Ad-hoc project support requests as needed
- Two (2) years of general experience.
- Minimum two (2) years of Helpdesk experience supporting software applications,
Outlook, Word, and Excel.
- Minimum (2) years of administrative experience, detail-oriented, able to work
Education/Certifications
- Associates Degree in computer-related majors preferred.
- All staff working on this contract must complete the Privacy training, Cyber Security
Clearance Requirements
- The candidate must be able to obtain a badge for access to Government facilities,
Work Location
- Remote
Hours of Operation
- Eight-hour shift between 7:00 AM – 5:00 PM (Eastern), excluding federal holidays.
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